Nawras
| Type | Private |
|---|---|
| Industry | Telecommunications |
| Founded | 2004 |
| Headquarters | Muscat, Sultanate of Oman |
| Key people |
Mr. Amjad Mohamed Al-Busaidi, Chairman Mr. Ross Cormack, CEO |
| Revenue | OMR 196.9 Million (2011) |
| Employees |
 +1000 |
| Website | www.nawras.om |
Nawras is an Omani communications provider owned by the Qtel Group. It is the Sultanate’s first privately owned telecommunications company, and serves two million customers as of August 2010. It offers voice and data services through a platform of technologies including 2.75G, 3G+, WiMAX and fibre. Since 2010, it has been listed at the Muscat Securities Market, and is the fourth largest telecom company by market capitalisation.
Operations
The company provides landline voice services to business and residential customers. It also provides a range of prepaid and post-paid mobile phone plans, and broadband internet service, both home and mobile (3G+). The home broadband and voice service is powered by WiMAX (Worldwide Interoperability for Microwave Access) technology. Nawras was first to deploy 3G+ and is the only operator to deploy WiMAX commercially in Oman. The company also offers WiFi solutions for cafés, restaurants, hotels and schools. Nawras has set up the largest public WiFi zone in Oman, in the Muscat Grand Mall. Since the 17 February 2013 Nawras offers LTE service.[1]
Customer Experience
Nawras has witnessed an upward trend in its customer satisfaction surveys from 87% in 2010 to 92% in 2011. It has also launched a customer rewards programme for its customer base.
About Qtel Group
The Qtel Group is a leading international communications company, with a significant presence in the MENA region and Southeast Asia, and having a consolidated customer base of 83.4 million as of December 2011. It operates a portfolio of brands including Qtel, Indosat, Asiacell, Wataniya, Nawras, Nedjma and Tunisiana.
The Qtel Group's principle activities are mobile telephone services, broadband solutions, digital futures and fibre technologies, serving both consumer and business markets. Headquartered in Doha, Qatar, Qtel Group's parent company is Qatar Telecom (Qtel) Q.S.C., whose shares are listed on the Qatar Exchange and the Abu Dhabi Securities Exchange.