NCIX

From Wikipedia, the free encyclopedia
Type Private
Industry Online retail sales
Founded 1996
Headquarters Richmond, British Columbia, Canada
Key people Esther Ho
Linus Sebastian
Steve Wu
Parent Netlink Computer Inc
Website www.ncix.com

NCIX.com (or Netlink Computer Inc.) is an online computer hardware and software retailer based in Richmond, British Columbia, Canada, founded in 1996 by Steve Wu (伍啟儀).[1] It has retail outlets in Vancouver, Burnaby, Coquitlam, Richmond and Langley, British Columbia, as well as Markham, Mississauga and Scarborough, Ontario. NCIX has 3 shipping facilities, one in Richmond, British Columbia, another in Markham, Ontario, and one in Industry, California.

History

Steve Wu was born in Taishan, Guangdong province in 1968.[1] In 1986, he was admitted into South China University of Technology's program for the Design of Chemical Machinery.[1] Three years later, he graduated and immigrated to Canada with his parents. On April 28, 1996, Steve Wu established Netlink Computer Inc.[1] It was originally a single, walk-in retail outlet in Burnaby, British Columbia.[2] In 1997, a website was conceived to provide a growing number of Canadian and U.S. customers access to the store’s large selection of computing products online.[1] In 2002, NCIX began establishing additional walk-in retail outlets in the Metro Vancouver Area. The Vancouver store (located on West Broadway) commenced operation in 2003, while the Richmond sector was opened to the public in 2004. NCIX continued to expand their business and opened a Langley outlet in 2006. When 2010 came around, NCIX grew their retail presence in Eastern Canada with 2 outlets and a showroom/distribution center in Markham and Scarborough, Ontario. They also opened up additional retail stores in B.C., one on Sea Island Way and one in Coquitlam. In 2011, the expansion furthered, they now have another retail outlet in Mississauga, Ontario and a brand new distribution center in California, U.S.A. Their new shipping facility, located in the City of Industry, will allow them to service the residents of the United States faster and more economically. In addition, NCIX opened 2 B2B call centers, one in Richmond and the other in their old (West Broadway) Vancouver store. There is a new, larger NCIX retail outlet in place, 3 blocks West of their old location (now the new B2B call center). Also in 2011, NCIX was the first to open an official Samsung Partnership store in North America, located in Aberdeen Centre, City of Richmond, Metro Vancouver, British Columbia.

Website

  • Features a user forum which includes discussions about products, systems, and technical issues.
  • Distributes and posts weekly e-newsletters featuring sale items.
  • Offers preconfigured and custom systems with the NCIX PC brand.
  • Price-matching is offered to meet competitor pricing (upon approval).
  • Advanced Store Price Match is also available in stores where they sometimes beat the price match submitted.
  • Has a reseller program (Premier Partner Program), selling products at wholesale prices for bulk purchases.
  • Offers a redeemable rewards program for participating in the NCIX community.

YouTube

Linus Sebastian, a former NCIX product manager, hosted NCIX's YouTube channel (NCIXcom),[3] featuring several artifacts, including reviews, and performance test videos. Esther Ho,[4] (who can be found on the channel NCIXEsther) also promotes NCIX via videos. Linus also has a personal channel called "LinusTechTips" and is sponsored by NCIX.[5] As of 2013, Linus left NCIX to start his own company, Linus Media Group, centered around his YouTube channel. He is still sponsored by NCIX and he occasionally hosts Netlinked Weekly along with various other videos.

Rating

NCIX is a poorly rated online retailer on ResellerRatings, with a six-month rating of 4.3/10 as of February 2014.[6]

Based on employee reviews posted on Glassdoor, the company is rated 2.8/5 as of August 2013.[7]

Better Business Bureau

NCIX has been a member of the Better Business Bureau since September 1996. The company abides by the code of ethics as set by the Bureau and meets and maintains standards of membership to the BBB. The complaint records show the company has resolved all disputes accordingly.[8]

Notes

  1. ↑ 1.0 1.1 1.2 1.3 1.4 "Information about Steve Wu". 21cbh.com. August 31, 2012. Retrieved August 11, 2013. 
  2. ↑ http://us.ncix.com/go/?about
  3. ↑ NCIX YouTube Channel
  4. ↑ http://ca.linkedin.com/pub/esther-ho/41/4a4/235
  5. ↑ "LinusTechTips YouTube Channel by Linus Sebastian". Retrieved August 11, 2013. 
  6. ↑ "NCIX.com (aka:Netlink Computers) Customer Ratings, Reviews and Prices". ResellerRatings.com. Retrieved 2014-02-04. 
  7. ↑ http://www.glassdoor.com/Reviews/NCIX-Reviews-E572504.htm
  8. ↑ "BBB Member Rooster". Better Business Bureau. 2012-10-04. Retrieved 2012-10-04. 

External links

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