MICROS Systems

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MICROS Systems, Inc.
Type Public
Traded as NASDAQ: MCRS
Industry Hospitality Support, Computer hardware
Founded 1977, incorporated 1978
Headquarters Columbia, Maryland, USA
Key people Peter Altabef, President & CEO
Products See Product listing below
Revenue Increase $1,007.9 M USD (FY11; 10.2% increase from FY10)[1][2][3][4]
Employees ~4953 (2011)[5]
Website www.micros.com

MICROS Systems, Inc., is headquartered in Columbia, Maryland, USA. The company manufactures and sells computer hardware, software, and services for the restaurant point of sale, hotel, hospitality, specialty retail markets and other similar markets.[5] Analyst estimates cited in 2003 put MICROS' market share at about 35% of the restaurant point-of-sale business.[6]

MICROS Systems' software and hardware is used in the restaurant industry and primarily includes touchscreen computers for the serving staff to place orders, which are then sent to kitchen and bar printers for preparation. The back-office and enterprise software allow different types of reports, such as total sales and total menu items sold, to be produced. MICROS provides different products for different restaurant sizes and styles, including products for single-entity restaurants, major chain restaurants (with centralized reporting) and multiple-restaurant properties, including casinos, stadiums and cruise ships. MICROS products have the ability to interface to other systems such as inventory control systems and hotel systems. MICROS-Fidelio, a division/part of MICROS, offers several products for hotel systems including Property Management Systems, Central Reservations Systems, and Sales & Catering software, and is often installed at the same site as MICROS point of sale systems for interface integration.

History

The company was incorporated in 1977 as Picos Manufacturing, Inc. and changed its name to MICROS Systems, Inc. in 1978. MICROS Systems, Inc. is headquartered in Columbia, Maryland.[5] The term MICROS is an acronym for Modular Integrated Cash Register Operating Systems.[7]

MICROS Systems uses several distribution channels including different regions, districts, and dealers.

Financial results

Fiscal year Revenue $ vs previous year % vs previous year Net Income
2007[8] $785.7 + $106.8 + 15.7% Growing 29% to $91.1M, or $2.21 per diluted share
2008[4] $954.2 + $168.5 + 21.4% Growing 26.6% to $101.3M, or $1.21 per diluted share
2009[3] $911.8 - $42.4 - 4.44% $99.3M, or $1.21 per diluted share
2010[2] $914.3 + $6.6 + 0.7% $114.4M, or $1.41 per diluted share
2011[1] $1,007.9 + $93.6 + 10.2% $144.1M, or $1.74 per diluted share

Notes

  • The fiscal year for MICROS begins on July 1.
  • Net income based on a non-GAAP basis.
  • Dollar figures represented in millions.

Products

Point-of-Sale

9700 HMS

The MICROS 9700 HMS point-of-sale system is used in the entertainment marketplace, including casinos, stadiums, hotels and cruise ships. The 9700 HMS is platform- and database-independent.[citation needed] It can be installed on Multiple Windows platforms and can have the database run on MS-SQL or Oracle, including Oracle on Linux.[citation needed] 9700 HMS is installed at sites ranging from small, specialized operations to large enterprise configurations spanning multiple properties in large geographic areas.

MICROS Simphony

MICROS Simphony is the newest addition to the MICROS range of products. Built upon 9700 HMS, Simphony is a fully scalable cloud based solution to managing an enterprise point-of-sale. Hosted by MICROS hosting center or hosted by the customer, Simphony offers one central database running on SQL Server 2008 or Oracle database software. Local restaurants no longer require a back-office PC running the MICROS software, meaning local stores only require the purchase of the POS terminals and supporting hardware. MICROS Simphony Enterprise Management Console can be downloaded onto any PC connected to the internet and gives a direct connection to the Simphony server. This allows any Point of Sale changes to be made to any site anywhere in the world.

MICROS RES (3700)

MICROS RES offers a complete point-of-sales solution with comprehensive reporting, tools for the back-office, restaurant operations, and guest services. MICROS RES provides end-to-end communications throughout operation to increase efficiency and speed of service.[citation needed] The latest release, as of February 2013 is 5.1 which now supports Windows 7 installations. RES uses Sybase SQL Anywhere/Adaptive Server Anywhere standard relational database management system (RDBMS).

MICROS RES offers a number of solutions as a part of the product portfolio including; Table Management System: Offering the ability to take reservations, assign guests to wait lists, toggle table statuses & online reservations via myReservation online service.

GSS: A Local customer database managing all customer information, local gift card management, customer loyalty

KDS: Kitchen display system

Labor Management: Managing all aspects of your labor locally including; scheduling, time card edits, payroll deductions & employee management

Product Management: A fully integrated inventory management software. This software lends the ability to order, receive, enter PO's, inventory counts & full depletion from inventory when sold through the MICROS POS

And many more various pieces of software. The MICROS RES suite of products allows you to fully manage your restaurant all through one seamless integrated solution

MICROS e7

MICROS e7 is a point-of-sales system aimed at smaller restaurant locations. The system is not as customizable or detailed as 3700 or 9700, but is simpler and more user friendly. It has a built in limit of supporting at most 1 PC and 6 workstations. As of February 2013 the latest version is 3.2 which now supports Windows 7 installations.

MICROS e-business Suite

MICROS has a full range of online cloud based software for managing a full range of different products;

myMicros: an online reporting engine which works with all MICROS software. E7, RES & 9700 relies on a polling service that posts to the mymicros database at increments of 15 minutes. Simphony is fully integrated with mymicros and posts real time to the portal.

myLabor: an enterprise cloud based solution for managing labor. Offers the ability for local stores to create schedules which can be submitted to a regional manager or head office for approval, this schedule will produce forecasted numbers based upon historical totals and can offer a projected labor cost based upon your schedule. This feature also allows employees to log into the myLabor portal to review their schedules and request time off. myLabor also allows for managers to login for editing time cards, manage payroll deductions and the employee database.

myInventory: an enterprise cloud based solution for managing local store inventory. Offering the ability to interface directly with major food distribution companies, managers can log into myInventory and place orders which will directly transfer to the distributor. Also gives the ability to receive, print count sheets, track inventory with a full interface into the MICROS pos.

myReservation: a cloud based system for your customer to make online reservations which will transfer locally to the MICROS table management systems. Manage by time the amount of tables or covers you wish to take and offer suggestions when those time slots are full.

iCare: an enterprise cloud based solution for managing gift cards and customer loyalty. iCare allows you to interface with the MICROS POS and issue gift cards that can be redeemed or reloaded at any location in your enterprise. Also allows for loyalty programs including points that could be redeemed for product or service.

Property Management with OPERA

OPERA is the MICROS property management system used in many large hotel chains, such as

Travelodge Hotels UK, Hyatt Hotels and Resorts, Rydges Hotels and Resorts, Oberoi Hotels & Resorts, Marriott Hotels, Resorts and Suites,[9] Radisson Hotels and Resorts (subsidiary of Carlson Companies),[10] the InterContinental Hotels Group and the Thistle Hotels.[11]

Opera can essentially be the only management software a hotel needs, as it can handle Reservations, Customer Profiles, Housekeeping Management, Maintenance logs, Cashiering, Accounts Receivable, Agent commissions and third party interfaces such as Minibar systems or Guest TV. Arrivals and in-house guests are served using the Front Desk features of the property management software. This module handles individual guests, groups, and walk-ins, and has features for room blocking, managing guest messages and wakeup calls, and creating and following up on inter-department memos.[12]

It is the successor to the popular Fidelio PMS (Property Management System)

Pagers

With the acquisition of JTech Pager solutions for the following areas have become part of the product line:

  • Restaurants
  • Retail
  • Hotels & Resorts
  • Healthcare
  • Church

Workflow

Subsidiaries

Subsidiary Acquired Products References
Torex September 2012 Till systems in the UK [14]
TIG Global January 2010 specializes in hotel Internet marketing and destination Internet marketing [15]
Fry August 2008 strategy and marketing through design, development, managed services and fulfillment; development of e-commerce applications [16]
MICROS-Retail January 2008 combining the subsidiaries: Datavantage, CommercialWare and eOne Group [17]
CommercialWare February 2006 cross-channel commerce infrastructure solutions: point-of-sale, back-office, order management, fulfillment, customer service, collaboration, and analytics applications [18]
JTECH Communications January 2005 on-premises wireless messaging systems (pagers) for the retail, hospitality and healthcare industries [19]
Datavantage May 2003 information technology solutions for the specialty and general merchandise retail industry, analytic solutions [20]
Indatec (German) January 2001 point-of-sale terminals, peripherals and associated software for independent restaurants and other catering facilities [21]
Hospitality Solutions International November 2000 point-of-service and enterprise systems for restaurants, hotel management software [22]
Micros Fidelio Germany November 1995 property-management systems (PMSs), hotel computer information systems [23][24]
Micros Fidelio Nordic
Micros Fidelio UK Ltd
MICROS-Fidelio Asia Pacific
Fidelio Cruise

References

  1. ↑ 1.0 1.1 http://www.micros.com/NewsAndEvents/PressReleases/2011/4qprel2011.htm
  2. ↑ 2.0 2.1 http://www.micros.com/NewsAndEvents/PressReleases/2010/4qprel2010.htm
  3. ↑ 3.0 3.1 http://www.micros.com/NewsAndEvents/PressReleases/2009/4qprel2009.htm
  4. ↑ 4.0 4.1 http://www.micros.com/NewsAndEvents/PressReleases/2008/4qprel2008.htm
  5. ↑ 5.0 5.1 5.2 "Yahoo Finance". Finance.yahoo.com. 2010-12-01. Retrieved 2010-12-23. 
  6. ↑ Third-party citation of article from Hotel & Motel Management; original no longer available online
  7. ↑ Posted by DF. "Benefits of using MICROS Systems". Business Knowledge Source. Retrieved 2010-12-23. 
  8. ↑ MICROS Press Release, FY 2007 Results
  9. ↑ "Marriott to install MICROS OPERA at its international properties-06 July, 2005". Travelmole.com. 2005-07-06. Retrieved 2010-12-23. 
  10. ↑ "Wired Hotelier Article April 22, 2003". Wiredhotelier.com. Retrieved 2010-12-23. 
  11. ↑ Baker, Michael B. (2007-04-23). "Business Travel News April 23, 2007". Btnmag.com. Retrieved 2010-12-23. 
  12. ↑ "Enterprise Software Solutions - Software for Property Management". Micros.com. Retrieved 2010-12-23. 
  13. ↑ http://www.digipos.com/industry_news/torex_aquired_by_micros_2545/
  14. ↑ "Torex aquired {sic}by Micros". Retrieved 21 August 2013. 
  15. ↑ Louise, Casamento. "MICROS Acquires TIG Global, Expanding Web Services Portfolio for Hospitality Industry". Retrieved 17 January 2010. 
  16. ↑ Louise, Casamento. "MICROS Systems, Inc. Acquires Fry, Inc.". Retrieved 17 January 2010. 
  17. ↑ Bernstein, Rachel (7 January 2008). "MICROS combines subsidiaries". Retrieved 17 January 2010. 
  18. ↑ Rogers, Peter. "Datavantage Acquires CommercialWare". Retrieved 17 January 2010. 
  19. ↑ Louise, Casamento. "MICROS Systems, Inc. Acquires JTECH Communications, Inc.". Retrieved 17 January 2010. 
  20. ↑ Louise, Casamento. "MICROS Systems, Inc. Acquires Datavantage Corporation". Retrieved 17 January 2010. 
  21. ↑ Louise, Casamento. "MICROS ACQUIRES INDATEC GMBH & CO. KG". Retrieved 17 January 2010. 
  22. ↑ Louise, Casamento. "Micros acquires the hospitality division of hospitality solutions international". Retrieved 17 January 2010. 
  23. ↑ "Micros Systems, Inc. -- Company History". Retrieved 17 January 2010. 
  24. ↑ "MICROS Systems, Inc. Annual Report 1997". Retrieved 17 January 2010. 

External links

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