Knowledge process outsourcing

From Wikipedia, the free encyclopedia

Knowledge process outsourcing (KPO) describes the outsourcing of core information-related business activities[1] which are competitively important or form an integral part of a company's value chain.[2] KPO requires advanced analytical and technical skills as well as a high degree of specialist expertise.[3][4]
Reasons behind KPO include an increase in specialized knowledge and expertise,[1] additional value creation,[3] the potential for cost reductions, and a shortage of skilled labor.[1] Regions which are particularly prominent in Knowledge Process Outsourcing include India and Eastern Europe.

Types of KPO

KPO (Knowledge Process Outsourcing) services include all kinds of research and information gathering, e.g. intellectual property research for patent applications; equity research, business and market research, legal and medical services; training, consultancy, and research and development in fields such as pharmaceuticals and biotechnology; and animation and design.[5]

In India

The Indian National Association of Software and Service Companies (NASSCOM) estimated the total market size of the KPO sector in India in 2006 to be $1.5 billions.[6] The year before, 2005, it had been $1.3 billions, with Evalueserve predicting that by 2010 it would be some $10 to $15 billions.[7] The Indian government was predicting that by 2010 India would have 15% of the global KPO market.[8] However, the global financial crisis, coupled with domestic economic problems such as the IPO of Reliance Power in 2008, caused people to re-evaluate these predictions, incurring worries that India's IT, BPO, and KPO sectors — which by then, combined, were $8.4 billions in export revenues — would be greatly affected by these factors.[9]

In Eastern Europe

Although India has traditionally been a KPO destination for North American companies, an increasing number of European companies are looking to Eastern Europe to satisfy their KPO needs. [10]

References

  1. ↑ 1.0 1.1 1.2 "The benefits and risks of knowledge process outsourcing". Ivey Business Journal. May/June 2010. Retrieved 2012-03-20. 
  2. ↑ "Sourcing cheaper staff the new groth industry". The Sidney Morning Herald. 2012-01-28. Retrieved 2012-03-20. 
  3. ↑ 3.0 3.1 Mierau, Alexander (2007-01-17). "Strategic Importance of Knowledge Process Outsourcing". Technical University of Kaiserslautern. Retrieved 2012-03-20. 
  4. ↑ "Now, BPO moves up the value chain". The Economic Times. 2005-08-17. Retrieved 2012-03-20. 
  5. ↑ Sornarajah & Wang 2010, p. 280.
  6. ↑ Contractor, Kumar & Kundu 2010, p. 53.
  7. ↑ Mehrotra 2005, p. 46.
  8. ↑ Basu 2009, p. 80.
  9. ↑ Varadarajan 2010, p. 145–146.
  10. ↑ "Outsourcing market in Eastern Europe heats up" Oct. 17, 2012. http://www.bpmwatch.com/columns/outsourcing-market-in-eastern-europe-heats-up/

Books

  • Basu, Sudip Ranjan (2009). "The economic growth story in India: past, present, and prospects for the future". In Klein, Lawrence Robert. The making of national economic forecasts. Edward Elgar Publishing. ISBN 978-1-84720-489-9. 
  • Mehrotra, Nitin (2005). Business Process Outsourcing — The Indian Experience. ICFAI books. ISBN 978-81-7881-576-3. 
  • Sornarajah, Muthucumaraswamy; Wang, Jiangyu (2010). China, India and the International Economic Order. Cambridge University Press. ISBN 978-0-521-11057-0. 
  • Contractor, Farok J.; Kumar, Vikas; Kundu, Sumit K. (2010). Global Outsourcing and Offshoring: An Integrated Approach to Theory and Corporate Strategy. Cambridge University Press. ISBN 978-0-521-19353-5. 
  • Varadarajan, Latha (2010). The Domestic Abroad: Diasporas in International Relations. Oxford University Press. ISBN 978-0-19-988987-7. 

Further reading

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