Etsy

From Wikipedia, the free encyclopedia
Etsy
Web address Etsy.com
Commercial? yes
Type of site E-commerce
Registration Required to buy or sell
Created by Robert Kalin, Chris Maguire, Haim Schoppik, Jared Tarbell
Launched June 18, 2005 in Brooklyn, New York City, USA
Revenue US$500 million (2011)[1]
Alexa rank negative increase 136 (February 2014)[2]

Etsy is an e-commerce website focused on handmade or vintage items, supplies, as well as unique factory-manufactured items under Etsy's new guidelines, released in October 2013. These items cover a wide range, including art, photography, clothing, jewelry, food, bath and beauty products, quilts, knick-knacks, and toys. Many sellers also sell craft supplies such as beads, wire and jewelry-making tools. All vintage items must be at least 20 years old.[3] The site follows in the tradition of open craft fairs, giving sellers personal storefronts where they list their goods for a fee of US$0.20 per item.[4] As of August 2013, 30 million users are registered on the website and by the end of 2013, projections of one million sellers and over US$1 billion in total annual transactions have been announced.[1]

History

Etsy staff at work, July 2010
Art in the Etsy office in Brooklyn.

The site was launched on June 18, 2005, by iospace, a small company composed of Robert Kalin, Chris Maguire and Haim Schoppik. The initial version had taken two and a half months to build.[5] Later Jared Tarbell joined the team. Former NPR executive Maria Thomas joined as COO in 2008, was promoted to CEO and left Etsy in December 2009. Robert Kalin resumed his role as CEO from December 2009 until July 2011.[6] Investors include Sean Meenan, Spencer and Judson Ain, Union Square Ventures, and founders of Flickr and Delicious.[7]

Kalin said that he named the site Etsy because he "wanted a nonsense word because I wanted to build the brand from scratch. I was watching Fellini's 8 ½ and writing down what I was hearing. In Italian, you say 'etsi' a lot. It means 'oh, yes.' And in Latin, it means 'and if.'"[8]

In Etsy's first year, it attracted attention for frequently adding new tools and functionality to the site to help sellers gain exposure and traffic, including Adobe Flash-based visualizations and a taxonomy of categories with tags.[9] Etsy passed $1.7 million in sales in May 2007.[10] On July 29, Etsy had its one-millionth sale and anticipated its two-millionth sale would occur mid-December 2007. In November 2007, buyers spent $4.3 million purchasing 300,000 items for sale on Etsy, an increase of 43 percent from October 2007.[4] In June 2007, it expected to be profitable by the fall,[11] but in December 2007 it was not a profitable company.[12] In January 2008, Etsy received an additional $27 million in funding from Union Square Ventures, Hubert Burda Media, and Jim Breyer.[13]

In February 2008, trouble at eBay, including a strike by some dissatisfied sellers, brought speculation that Etsy could be an increasing competitor.[14] At the same time, however, some Etsy sellers expressed unhappiness with how Etsy was handling complaints about stores.[15] At the time, a comparison of the two websites included complaints that on Etsy, items are difficult to find, the interface "feels slow", and the buying and selling process is United States-centric.[16] Other reviewers enjoyed using Etsy's specialized search options,[17][18] including the "Shop Local" tool.[19]

In July 2008, Rob Kalin ceded the position of CEO to Maria Thomas.[20] Some longtime Etsy employees left the company in August 2008, including founders Haim Schoppik and Chris Maguire.[21] In September 2008, Etsy hired Chad Dickerson, who formerly worked at Yahoo!, as Chief Technology Officer.[22] The company acknowledged concerns about vendors selling other people's work as their own.[23]

In April 2009, users organized an "etsyday" promotion on Twitter that brought extra attention to the site.[24] As of May 2009, it had approximately 60 employees and sales of $10 to 13 million per month,[25] possibly boosted by consumer interest in cheaper and more personalized goods due to the United States recession.[26]

In March 2010, Kalin said that the company is profitable and "plans to go public, though not until at least next year."[27] In December 2010, Etsy said it had seven million registered users and predicted $400 million in transactions for the year, and that it would continue to focus on a personal community feel as it grows larger, as that is part of what distinguishes it from eBay.[28] In 2010, Etsy saw revenues increase from $180 million to $314 million, which fell short of the $400 million prediction.[29]

In March 2011, Etsy "introduced a Facebook-style social networking system called People Search...to help buyers and sellers connect with each other and become friends". By doing so, Etsy made any past purchase with feedback easily searchable, which caused many complaints. Etsy then made changes to the site to better guard information regarding users' purchases.[30]

In July 2011, Chad Dickerson, CTO since September 2008, became CEO, upon the firing of Rob Kalin.

In April 2012, a newspaper article about Etsy covered its fraud detection efforts;[31] Etsy had been criticized in the past for inconsistently applying its rules about items having to be handmade.[32] Later in April 2012, the writer of Regretsy, a popular blog, did independent research into a specific featured vendor, Ecologica Malibu, and found evidence to accuse the vendor of being a reseller, which would be against the Etsy Terms of Service.[33] The vendor asserted that it was in line with the Terms of Service, stating that the shop had simply failed to identify itself as a "collective" that included the work of several individuals, and many Etsy community members posted on the Etsy forum expressing unhappiness with the action (or lack of action) taken by Etsy.[34] As of June 2012, the vendor's account is no longer active on Etsy.[35]

In May 2012, Etsy raised $40 million in Series F funding, and announced the company had become B Corporation certified.[36] This funding is partly going toward expanding Etsy in international markets, including France, Germany, and Australia.[37]

On October 1, 2013, Dickerson held an online Town Hall Meeting to announce that Etsy would now permit factory-made goods and drop shipping, provided the seller either designed or hired designers of the items, disclosed to Etsy their factory, disclosed that they used factories and took "ownership" of the process. In that meeting and afterward, Etsy claimed the meaning of the word "handmade" should be redefined to encompass factory made.[38]

Main Features

Selling

A variety of products are sold on Etsy, including arts supplies, handmade products and vintage pieces. Vintage pieces can only be listed if they are a minimum of 20 years old. In order to sell products on Etsy, users must create a username and have the option to create a shop name. The username cannot be changed once created. Creating a shop on Etsy is free, however each listing that is posted in the shop costs $0.20. Each listing will remain on the shop's page for 4 months, or until someone buys the product. The sale prices of products are determined by the shop owner, but Etsy claims 3.5% of the sale price of each listing. Shop owners are sent a bill at the end of every month containing the fees they owe, and they have until the 15th day of the following month to pay the Etsy bill.[39]

Buying

Searching for products to buy on Etsy is generally intuitive and simple. On the homepage, potential buyers can type a product description into the search bar,[40] or they can "Browse" through a list of options on the left side of the homepage, which include Art, Home & Living, Jewelry, Women, Men, Kids, Vintage, Weddings, Craft Supplies, Trending Items, Gift Ideas, Mobile Accessories, and more.[41] Alternatively, buyers may choose from a list of categories by clicking on the "Categories" link under "More Ways to Shop". This will bring the user to a page of over 30 categories, each containing sub-categories.[42]

When a buyer views a product, he/she can view the positive percentage feedback of each seller to determine the reliability of the shop. Once a buyer finds a product he/she would like to buy, he/she clicks "Add to Cart", and that product is added to his/her virtual "Shopping Cart". The buyer may then continue shopping or purchase the selected item. In order to purchase items, buyers must have an account with Etsy. The account is free and can be integrated with Facebook. The total product and shipping costs are shown to the user prior to entering payment information so the user knows exactly how much is being paid. Sellers choose which payment options to offer buyers; options include credit/debit cards and PayPal, among others.[43]

Operations

Etsy Labs community workspace area.

Etsy is popular as a side-business[44] as well as a place to buy goods made from recycled and upcycled materials,[45] along with less expensive or more unusual versions of mass-produced items.[46] The unique nature of many of the items for sale is part of their appeal to some shoppers.[47][48] Product photos on Etsy tend to be editorial or artistic instead of commercial catalog style.[49] Sellers can add tags to their products to help buyers find them,[50] and buyers can choose to search for items available locally.[51] Etsy staffers publish lists of featured items.[52]

Etsy makes money by charging a listing fee of 20 cents for each item and getting 3.5% of every sale,[53] with the average sale about $15 or $20. Most sellers are women[11] who tend to be college-educated and in their twenties and thirties.[25] Individual Etsy sellers decide which payment options to offer buyers; these options may include credit card, check, money order, PayPal, bank transfer, and Etsy gift card.[54][55]

Etsy sellers range from hobbyists to professional artists who use the site to make a living.[56] According to artists who have developed their Etsy stores into their primary jobs, scaling up production of handmade items can require more than full-time work,[57] especially during the holiday shopping season.[58]

Etsy's main office is located in DUMBO, Brooklyn, and it has hosted open crafting classes in the "Etsy Labs".[59] The site's technology, customer support, marketing/PR, business, and communications teams operate out of this office. Etsy Labs has a workspace that provides equipment and donated materials where members gather to make items, take and teach workshops, and attend special events.[4] Etsy also has an office in Berlin.[60] In April 2012, Etsy announced that it was taking steps to hire more women engineers to improve the gender balance of its team, as a website with majority women users but few women engineers.[61]

Etsy was one of the main members of the Handmade Consortium, a 2007 effort to encourage buying handmade holiday gifts.[12] Etsy has partnered with the retail chain West Elm to sell some Etsy products in its stores.[62][63] In December 2012, Etsy opened a temporary holiday storefront in SoHo, New York City.[58]

Ethos

In an August 2013 interview, CEO Dickerson emphasized the importance of human interaction and meaning from creativity in regard to his perspective on Etsy. Dickerson described the website as "a platform that provides meaning to people, and an opportunity to validate their art, their craft", and after spending time with Etsy users, Dickerson learned that "all commerce is about real human interaction". Dickerson also provided a summation of Etsy that is a further reflection of the company's relationship- and meaning-based ethos: "At the end of every transaction, you get something real from a real person. There is an existential satisfaction to that."[1]

Competitors

Etsy has been compared to "a crafty cross between Amazon and eBay",[10] and to "your grandma's basement".[64] Etsy also has a number of direct competitors. DaWanda, based in Germany, focuses on growing in European countries.[65] ezebee.com, based in Switzerland, is a global competitor, but also caters to freelancers and professionals [66] Bonanza (formerly Bonanzle and 1000 Markets[67]) is based in the United States and focuses on clothing and fashion, Zibbet and MadeIt which are based in Australia, iCraft is based in Canada,[68] and Artfire is based in the United States.[69] Tindie is based in Portland, Oregon, and focuses on technology and electronics.[70]

Asked about competitors, Etsy's European CEO said, "As far as I am concerned, the more people highlighting the value of supporting micro-producers and buying handmade and vintage directly from them, the better."[71]

Controversy

Privacy

In an effort to add social networking features to Etsy, the company implemented features in 2011 that allowed users to search other users' buying histories and to trace their purchasing transactions. Etsy thought that this feature would allow Etsy users to connect to individuals with similar buying and/or selling histories and an automatic opt-in was applied to all users without the attainment of prior permission. Users of the service raised concerns over the feature's violation of privacy rights, but an official response was not released by the company.[72]

Ecologica Malibu

In April 2012, Etsy users began demanding the removal of Ecologica Malibu from the website due to the shop's use of a wholesale manufacturer. Users complained that Ecologica Malibu's practice was contradictory to the anti-big business values of Etsy.[73] CEO Chad Dickerson responded in an Etsy blog post:

Much of the information we learn from investigations can’t be shared with the larger community out of respect for the privacy of the seller being investigated, so there is a natural divergence between what the community sees when they report a seller and what we see as we go deeper on the case. … [T]here are times when available public evidence suggests that a violation of our policy is clear, and our investigations find that it’s actually not the case.[74]

Many users are still not contented by Dickerson's response.[75]

National Association for the Advancement of Colored People (NAACP)

In May 2012, the San Francisco chapter of the NAACP contacted Etsy in regard to the sale of racist memorabilia. Etsy's site policy states that sellers cannot post "Items or listings that promote, support or glorify hatred toward or otherwise demean people based upon: race, ethnicity, religion, gender, gender identity, disability, or sexual orientation; including items or content that promote organizations with such views";[76] however, Etsy allows users to sell Gollywog Dolls and posters portraying African-Americans in a negative light.[77]

When Etsy was contacted by The Grio, an NBC-operated African-American news site, Etsy's Adam Brown replied: “We encourage our members to report or ‘flag’ items or sellers they feel are not compliant with Etsy’s marketplace policies, which they can do via a link on every listing or shop page...We can’t comment on private communications or on specific cases".[78] A petition was on the Change.org website by Raquel Mack that asked potential supporters: "Please help us tell Etsy to follow their own policies and stop profiting off of PROHIBITED ITEMS". The petition was sent by email to Dickerson and Brown on February 28, 2013, but, as of November 2013, an official response has not been received.[79]

Cause crafting

Etsy sellers promote items related to particular causes. In October 2012, an Etsy seller raised concerns over other sellers who use causes as a way to promote their products without actually supporting or making a donation to whichever cause they are using.[80] Etsy's "Do's and Dont's" page contains a section that explains the rules regarding the matter, but they are not strictly followed.[citation needed]

During Breast Cancer Awareness Month, pink-colored items were advertised as part of Etsy's "Tickled Pink" campaign. Many sellers donated the full price of items to the cause, but others did not donate any portion of the proceeds from their sales, including items that displayed Breast Cancer Awareness logos or themes. A person living with breast cancer published a blog post in October 2012 in which she complained about Etsy's conduct.[81]

References

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  78. ↑ The Grio: NBC News: "Popular craft site Etsy accused of racism for selling Sambo, Golliwog memorabilia http://thegrio.com/2012/10/12/popular-craft-site-etsy-accused-of-racism-for-selling-sambo-golliwog-memorabilia/#s:etsy-golliwog-16x9
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