Delaware North

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Delaware North Companies
Type Private
Industry Hospitality Management
Founded 1915
Founder(s) Louis Jacobs
Headquarters Buffalo, New York, U.S.
Area served Worldwide
Key people
  • Jeremy Jacobs (Chairman & (CEO))
  • Jerry, Lou and Charlie Jacobs (Principals)
Services
  • Gaming Management & Entertainment
  • Sportservices
  • Parks & Resorts
  • Travel Hospitality
Revenue Increase US$ 2.6 billion (2013)
Employees 55,000 (2013)
Website http://www.delawarenorth.com/

Delaware North Companies is a global food service and hospitality company headquartered in Buffalo, New York[2] in the United States. The company operates in the lodging, sporting, airport, gaming and entertainment industries. The company employs over 55,000 people worldwide and has over $2.6 billion in annual revenues.[3]

Company history

Delaware North is headquartered in the Key Center South Tower in Buffalo, New York.[1]

Delaware North began as Jacob Brothers in 1915 and was founded by three Jacobs brothers. The current operating name for the holding company was first used in 1980. Today, the company remains family-owned and operated by Jeremy Jacobs who also owns the Boston Bruins. The arena in which the Bruins play, the TD Garden, is owned by Delaware North. Jacobs is also a member of the U.S. Department of Commerce Travel and Tourism Board.

  • 1915 – The Jacobs Brothers found Delaware North in Buffalo, N.Y., to operate theater concessions. When the establishments close down in the hot summer months, the three men turn their attention to ballparks, the first being Offermann Stadium, and the creation of the sports concession industry.
  • 1926 – Sportservice is created following contracts with minor-league ballparks in Buffalo and Syracuse, N.Y. Today, Sportservice is Delaware North's largest operating company.
  • 1930 – The company enters into its first major-league deal by signing an agreement with the Detroit Tigers to handle food service at Navin Field. The team is still a Sportservice client today.
  • 1939 – The Jacobs brothers expand their business by acquiring a racetrack, marking the beginning of Delaware North Companies Gaming & Entertainment.
  • 1941 – The company enters the airport arena with a contract to provide food service in Washington National Airport. Delaware North Companies Travel Hospitality Services today operates in more than 30 major airports worldwide.
  • 1968 – Upon the death of his father, founder Louis M. Jacobs, Jeremy M. Jacobs begins leading the company at the age of 28. The years that follow are characterized by unprecedented growth and diversification.
  • 1975 – Delaware North acquires the Boston Garden while Jeremy Jacobs purchases the Boston Bruins, one of the original six franchises of the National Hockey League.
  • 1987 – Delaware North acquires Sky Chefs, a strategic move that bolsters its airport business.
  • 1993 – Delaware North wins the contract to provide visitor services in Yosemite National Park[4] under the terms of the largest concessions contract in the U.S. National Park Service. The award sows the seeds of a new line of business: Delaware North Companies Parks & Resorts.
  • 1995 – Delaware North wins the contract to run the Kennedy Space Center Visitor Complex.
  • Late 1990s – Delaware North begins on a path toward becoming the largest racino operator in North America by adding gaming to some of its racetrack properties. The company moves its World Headquarters to the Key Center South Tower.
  • 2001 – Delaware North becomes the first U.S. hospitality company in the world to have its GreenPath environmental management system registered to the guidelines put forth by the International Organization for Standardization (ISO 14001).
  • Early 2000s – Delaware North becomes a hotel owner in its own right by purchasing Tenaya Lodge at the entrance to Yosemite and Harrison Hot Springs Resort & Spa in British Columbia, and by building a hotel at its gaming and racing destination resort in Wheeling, W. Va.
  • 2004 – Delaware North begins GuestPath, its companywide continuous improvement process.
  • 2006/2007 – Delaware North enters the European market with a contract at Wembley Stadium, followed by one at Emirates Stadium.
  • 2008 - Signed a 10-year contract at Pride Park Stadium, Derby
  • 2008/2009 - Won a contract to operate a 4,500 slot machine racino at Aqueduct Racetrack in Queens, New York. It lost the contract in 2009 when it could not make a $370 million upfront payment to the state of New York.
  • 2009 - Delaware North was hired by Garrison Investments to operate the RMS Queen Mary in Long Beach CA. This partnership ended in April 2011.
  • 2010 - Delaware North acquired Jumer's Casino & Hotel located in Rock Island, Illinois.

Enters European travel hospitality market opening outlets at Gatwick, Heathrow and Edinburgh Airports and Euston Railway Station. Acquires iconic Australian Resorts at Lizard Island, Heron Island and Wilson Island on the Great Barrier Reef and King's Canyon in the Red Centre of Australia.

Operating divisions

Delaware North Companies Sportservice provides concessions, premium dining, catering and retail services to sporting and entertainment venues in the United States and Canada. Today the company operates at over 50 venues including the homes of such franchises as the St. Louis Cardinals, Cincinnati Reds, Detroit Tigers, Minnesota Twins, Buffalo Bills, Chicago White Sox and Chicago Bears. Sportservice has been recognized for its culinary advances and PETA friendly menus.[5] Sportservice is the company responsible for the creation of Secret Stadium Sauce, a popular condiment mostly associated with Milwaukee.[6]

Delaware North Companies Gaming & Entertainment is a gaming and racing operations company that focuses on racing venues that offer video gaming machines, poker rooms, table games, restaurants, retail shops and hotels. The company operates more than 10,000 video gaming machines in such places as New York, Arizona, Florida and West Virginia. Venues include Wheeling Island, Southland Greyhound Park, Jumer's and Finger Lakes Gaming and Race Track.

Delaware North Companies International provides food service and hospitality to international sporting and entertainment venues including Wembley Stadium,[7] Emirates Stadium, Pride Park Stadium[8] and the Australian Open tennis tournament.[9]

Delaware North Companies Parks & Resorts was founded in 1992 following the company’s winning bid for primary concessions at Yosemite National Park.[10] The company now operates at other venues including Grand Canyon, Niagara Falls State Park, Kennedy Space Center Visitor Complex and Gideon Putnam Resort (among others). The company prides itself on its sustainability program, GreenPath©.

Delaware North Companies Travel Hospitality Services operates food, beverage and retail at airports and toll plazas throughout the United States. The company operates at such venues as Los Angeles International Airport, Nashville International Airport, Buffalo Niagara International Airport, and the Detroit Metro Airport. The company recently opened the first-ever Sports Illustrated retail store[11] at Detroit Metro Airport’s new North Terminal.[12] in September 2008. Delaware North also recently unveiled uWink technology which helps make it easier for international travelers at Ft. Lauderdale Airport.[13]

As the owner and operator of TD Garden, Delaware North Companies Boston serves the venue's more than 2.5 million visitors each year. The stadium is home to the Boston Bruins and Boston Celtics.

Achievements

  • Five Delaware North Chefs competed in the 2008 Culinary Olympics in Erfurt, Germany. Delaware North Companies Corporate Chef and Chief Culinary Ambassador Roland Henin coached the group. Each chef earned an award for their efforts. Executive Sous Chef Ambarish Lulay and Executive Chef Scott Green earned silver medals.[14] Executive Chef Kevin Doherty earned a bronze medal. Executive Chef Tab Daulton and Sous Chef Rick Ortiz each earned diplomas of distinction.[15]
  • Delaware North Companies Parks & Resorts won the Space Foundation's Douglas S. Morrow Public Outreach Award[16] in 2008

References

  1. ↑ Epstein, Jonathan D. (4 September 2012). "Delaware North weighs new location downtown". The Buffalo News. Retrieved 5 September 2012. 
  2. ↑ "FM's 2008 Top 50 Management Companies". Food Management Magazine. Retrieved 2008-11-13. 
  3. ↑ "Delaware North Companies Retrospective; January 2007-June2008" (PDF). Delaware North Companies. Retrieved 2008-11-13. 
  4. ↑ "U.S. Picks Concessionaire for Yosemite Park". New York Times. December 18, 1992. Retrieved September 1, 2011. 
  5. ↑ "Delaware North Companies Sportservice Garners Recognition in PETA List of Top Vegetarian Friendly Ballparks". Retrieved 2008-11-13. 
  6. ↑ "Baseball Food Honors Go to Delaware North / Sportservice". Scoreboard Gourmet. Retrieved 2008-11-13. 
  7. ↑ "Delaware North Companies Wins Wembley Stadium Contract.". PR Newswire. Retrieved 2008-11-13. 
  8. ↑ "Derby County | News | Club News | Club News | DELAWARE NORTH LINK WITH RAMS". Dcfc.premiumtv.co.uk. Retrieved 2010-08-13. 
  9. ↑ "Delaware North Companies Cuts Costs and Boosts Performance With VMware Virtual Infrastructure Software" (PDF). VMWare.com. Retrieved 2008-11-13. 
  10. ↑ "About Yosemite". Yosemite National Park. Retrieved 2008-10-13. 
  11. ↑ "SI Prepares To Launch First Retail Store In Detroit Airport". SportsBusiness Daily. Retrieved 2008-11-13. 
  12. ↑ "New North Terminal brings media shops". Freep.com. Retrieved 2008-11-13. 
  13. ↑ "Delaware North Companies installs uWink technology in Florida airport". Airport Business. Retrieved 2008-11-13. 
  14. ↑ "Ahwahnee chef gets a taste of victory". Fresno Bee. Retrieved 2008-11-13. 
  15. ↑ "Delaware North Five for Five at International Culinary Olympics". PRWeb. Retrieved 2008-11-13. 
  16. ↑ "Symposium Awards". National Space Symposium. Retrieved 2010-08-13. 

External links

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