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| Founded | 2003 | |||
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| Operating bases |
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| Fleet size | 37 (+ 123 orders) | |||
| Destinations | 66 | |||
| Company slogan | We can all fly now | |||
| Headquarters | Budapest Liszt Ferenc International Airport Budapest, Hungary |
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| Key people | ||||
| Website | www.wizzair.com/ | |||
Wizz Air Hungary Légiközlekedési Kft. is a Hungarian[1][2] low-cost airline with its head office on the property of Budapest Liszt Ferenc International Airport in Budapest. The airline typically uses secondary airports serving many cities across Europe.
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The airline was established in September 2003. The lead investor is Indigo Partners, an American private equity firm [3] specialising in transportation investments. The first flight was made on 19 May 2004 from Katowice, 19 days after Poland and Hungary entered the European Union and the single European aviation market. The airline carried 250,000 passengers in its first three and a half months, almost 1.4 million passengers in the first year of operations and to date, 10 million passengers. In 2007 Wizz Air carried 2.9 million passengers on its Polish routes.
The airline's CEO and chairman is József Váradi, former CEO of Malév Hungarian Airlines. The company is registered in Pest County (Hungary)[4] with operating subsidiaries in Poland, Hungary and Bulgaria. Wizz Air Bulgaria was established in September 2005.[5]
József Váradi, Chief Executive Officer of Wizz Air, won the Ernst & Young award of the 'Brave Innovator' in 2007. The prize recognised the break through in the airline business in Hungary and the region, the business model and the business conduct of Wizz Air.
In summer 2008 Wizz Air became the first low cost carrier in Ukraine.
Wizz Air has its head office in Building 221 of Budapest Liszt Ferenc International Airport in Budapest.[6] Wizz Air signed the lease agreement in October 2010 and moved there with 150 employees in June 2011. The airline occupies over 2,000 square metres (22,000 sq ft) of space in an office building refurbished after the airline's arrival. The facility, with open plan offices, houses about 150 employees.[7] Previously its head office was in the Airport Business Park C2 in Vecsés, close to the airport.[8]
While attempting to hasten SkyEurope's demise in June 2009, Wizz Air claimed it had been "profitable for several years".[9] However, as a private company it is not required to publish its financial accounts. In November 2009, it emerged Wizz Air is significantly loss-making and has never made a profit while delaying the pay-back of €32 million of debt by five years.[10] Losses since commencing operations total €78 million, which has fueled suggestions that the airline may file for bankruptcy.[11]
According to Hungarian weekly magazine Figyelő, Wizz Air ranks 42nd company in Hungary in terms of revenues in 2010. Wizz Air posted sales of HUF165 billion in 2010, which is an increase of 22% compared to the previous year.[12]
Wizz Air prefers to land at smaller or secondary airports to reduce costs and fees.
Wizz Air started new services between Katowice and London Gatwick in 2008.[13] Winter destinations from Warsaw are Milan Bergamo and Grenoble. In January 2008, flights started from Gdansk to Goteborg, Bournemouth and Coventry.
In summer 2008, Wizz Air restarted the summer only services from Katowice and Budapest to Girona, as well as a new weekly service to Girona from Gdańsk. Other summer services from Budapest are Heraklion, Corfu, Burgas and Varna, from Katowice to Crete-Heraklion and Burgas, Warsaw to Corfu and Burgas. They also restarted the three-times weekly service from London Luton to Burgas.
On 2 October 2008, Wizz Air announced that a number of their Romania services would have increased frequency following an order for three Airbus A320 aircraft.[14] Services began 15 February 2009 from Timisoara, on 1 March 2009 from Bucharest, and 1 May 2009 from Cluj-Napoca.
Wizz Air has 1 international base at Sofia.
Wizz Air Bulgaria merged with Wizz Air Hungary in 2011. All flights from Bulgaria are now operating under Wizz Air Hungary.
According to customer reviews, Wizz Air is a 2 star airline, making it comparable to airlines like Ryanair and bmibaby.[16][17] Calls to the customer service department cost 0.75 GBP per minute, according to Wizz Air's own homepage,[18] and controversially Wizz Air also maintains that it takes up to 30 days to process customer complaint emails.[18] Available statistics show that just 74% flights were on time, with 26% arriving late or being cancelled. Specifically, 8% were classed as being 'late', 3% 'very late', 9% 'excessively late', and 2% cancelled completely.[19]
The Wizz Air fleet consists of the following aircraft (as of 21 June 2011)[20]
| Aircraft | Total | Orders | Passengers |
|---|---|---|---|
| Airbus A320-232 | 37 | 123 | 180 |
The Average age of the Wizz Air fleet (As of 21 June 2011), is less than 3 years.[20]
30 aircraft operate for Wizz Air Hungary (a further 3 for Wizz Air Bulgaria and 2 for Wizz Air Ukraine). All its A320s are powered by International Aero Engines V2500 engines, including those to be leased from GECAS. The 99.5% technical dispatch reliability is well above the world average. Maintenance is by the Lufthansa Technik maintenance organisation.[21]
On 10 October 2007, Wizz Air confirmed an order for a further 50 Airbus A320 aircraft bringing its total commitments of that type up to 80 and an option for further 25 A320s.[22]
During the 2009 Paris Air Show, Wizz Air signed a letter of intent with Airbus to purchase 50 shorthaul aircraft (possibly the A320) at a price of $3.8 billion.
Wizz Air has taken a fair amount of criticism since its inception over its quality of service and allegedly poor customer support. On August 17, 2009 they filed an official complaint with the World Intellectual Property Organization over the domain Wizzairsucks.com which surfaced a few months earlier by a group of disgruntled customers.[23] Wizz Air sued the web site owners, claiming the domain name constitutes trademark infringement, but the respondents prevailed and the site remains.[24] On December 22, 2009 they were embroiled in a controversy over a story that circulated from Travel.ru, claiming they used police dogs and tear gas to forcibly remove several passengers from a cancelled flight scheduled from London to Kiev.[25] This was contested by Wizz Air claiming it was a PR attack perpetrated by angry customers of the flight. They released a police report corroborating their version of events which clearly made no mention of either tear gas or dogs being involved in the ordeal.[26] However the story quickly circulated over the internet by disgruntled customers causing a PR problem. According to the website wizzairsucks.com the airline does not respect passengers' rights and often ignores European law, in particular Regulation 261/2004.
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