Type | Business VoIP Provider |
---|---|
Headquarters | Atlanta, US |
Key people | Boris Jerkunica, Chairman Wain Kellum, CEO[1] Jane Rafeedie, VP Patrick Clarck, CFO Cindy Tierny, VP[2] |
Services | Hosted PBX |
Employees | 200 |
Parent | Vocalocity Inc. |
Website | http://www.vocalocity.com |
Vocalocity is a business Voice Over IP company, providing hosted PBX. The company specializes in micro enterprise companies of fewer than 20 employees.
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Vocalocity is a provider of small business Voice over IP (or VoIP) phone services, primarily targeted to hosted PBX for small businesses. Vocalocity specifically serves the micro enterprise market, delivering phone solutions for companies with under twenty employees. [3]
In 2009, Vocalocity announced that it had raised $4.1 million in Series B financing. TechOperators, an Atlanta-based venture capital firm, was the lead investor in this second round of funding, with participation from existing investors Noro-Moseley Partners, Pittco Capital Partners, Imlay Partners and members of the Vocalocity management team. With the new funding, the company announced that new features would be added, the apps platform would be extended, and that the new funding would help accelerate the growth of the company, according to the company press release. In 2009 it was also announced that the company planned to roll out a complementary suite of apps over the following months to provide "extended hosted IT infrastructure capabilities."[4]
In 2010, the company released Company Call Recording, a feature that enables companies to set rules to record all incoming calls for training and compliance purposes.[5] It also rolled out its Virtual Receptionist, Click to Dial and Mask Caller ID features and deployed a series of new Quick Start Guides for end-users.
In 2011, Vocalocity released Paging Groups which give businesses the ability to make network-wide or group-specific announcement as well as Vocalocity Desktop, an application designed to power free plug-ins including LinkedIn, Google and caller locator as well as subscription-based plug-ins including Microsoft Dynamics [6] and Microsoft Outlook. The following month, the company deployed its smartphone applications for iPhone and Android devices. The free mobile apps allow Vocalocity customers to access voicemail, change settings, and make calls to appear as though they are calling from their office number.[7]
To accompany its new line of products, Vocalocity repacked and redesigned its Customer Support Portal in late 2011. This online support resource enables customers to access help documentation, open support tickets, and check on the status of existing tickets.
Vocalocity is one the top five virtual PBX providers in the market. [8] In 2011, Vocalocity was recognized on Deloitte's Tech Fast 500[9] and the Inc. 5000, [10] an annual ranking of the fastest-growing private companies in America. In 2010, Vocalocity was also recognized on the Inc. 500 for its position as the 254th fastest-growing company in America. The VoIP provider has also earned two consecutive TMC Product of the Year awards, is a WhichVoIP Preferred Provider, and holds an “A” rating with the Better Business Bureau.
Vocalocity has existed in its present form since the company Vocalocity Inc., a creator of call routing and telecom integration software, was purchased by a company providing hosted telecom services for small businesses, ZivVa Holdings, LLC in 2006.[11]
ZivVa was founded by Boris Jerkunica and Phil Hill, who previously were the co-founders of NetZIP, a download technology.
In 2011, Vocalocity merged with fellow hosted VoIP provider Aptela to create a combined company with over 100,000 network endpoints and over 15,000 accounts.
Vocalocity is a hosted virtual PBX. Vocalocity’s technology attempts to optimize the relocation to open telephony platforms by minimizing the development and integration of VoiceXML, CCXML, SIP and other evolving standards.[11]