| Type | Public (NYSE: SRT) |
|---|---|
| Industry | Business Process Outsourcing |
| Founded | Greeley, Colorado (1987) (as "StarPak") |
| Headquarters | Denver, Colorado, USA |
| Number of locations | 17 |
| Area served | Global |
| Key people | Larry Jones, CEO, President David Durham, CFO Chad Carlson, COO |
| Products | Call Centers (mainly telecommunications) |
| Revenue | $289.0 Million USD (2009) |
| Net income | $49.1 Million USD (2009) |
| Employees | 8,000 |
| Website | www.startek.com |
| References: "2009 Annual Report". http://phx.corporate-ir.net/External.File?item=UGFyZW50SUQ9MzczNzYxfENoaWxkSUQ9MzcxNjQyfFR5cGU9MQ==&t=1. | |
StarTek is a business process outsourcing company that was founded in Greeley, Colorado in 1987 as a packaging company, StarPak. Originally contracted to pack early versions of Microsoft word processors, it eventually expanded to provide customer support for the product. Currently StarTek has 17 facilities throughout the United States, Canada, The Philippines, and Costa Rica, including the corporate headquarters in Denver, Colorado.
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StarTek's main business is in providing call center support for customer service departments of major United States telecommunication companies. StarTek's two largest customers account for 72% of the business' total revenue. In the 2007 fiscal year The New AT&T accounted for 50.4%; T-Mobile USA (a subsidiary of Deutsche Telekom) 21.8%. To a lesser extent, StarTek also provides outsourcing support to companies in the banking and finance sector, consumer packaged goods/retail, information technology, and insurance. StarTek also provides customer services and technical support for such companies as Qwest, Verizon Wireless Prepay, Cincinnati Bell Wireless, Comcast, and The New AT&T.
Listed are the locations of StarTek's operations, with the year the facility opened and/or closed in brackets.
United States
Canada
Philippines
Central America
Closed Sites
StarTek's largest customer until October 2004 was AT&T Wireless Services, Inc. When AT&T's wireless service was purchased by SBC Communications it was merged with SBC's Cingular Wireless brand and StarTek began working under that brand. In late 2005 SBC merged with AT&T Corp. and SBC took on the AT&T name. When SBC (now as AT&T Inc.) merged with Bell South it became the majority owner of Cingular Wireless. In an effort to re-brand Cingular it was relaunched in early 2007 as AT&T. Once again, StarTek found its largest customer to be AT&T.