SPi Global

SPi Global
Type Public under ePLDT (NYSEPHI)
Industry Business Process Outsourcing
Customer Relationship Management
Customer Interaction Services
Call Center Consulting
Services
Healthcare Services
Founded 1980
Headquarters Makati City, Philippines
Number of locations Operating in 8 locations
Area served Philippines
Key people

Maulik Parekh
President & CEO SPi Global
John O’Donnell
President and CEO SPi Healthcare
Ma. Isabel Bales
Chief People Officer
Patrick Santos
Chief Information Officer
David Bizzaro
Chief Finance Officer
Tim Hardin
SVP Operations
Ratnadeep Datta
SVP, Operations Content Solutions
Gregory Sullivan
SVP, Global Sales Content Solutions
Thomas Moroney
SVP, Global Sales Customer Relationship Management
Celeste Ilagan
VP, Marketing & Corporate Communications
Raoul Blautzik
VP, Operations Support

SPi Global
Website www.spi-global.com

SPi Global is a Philippines-based diversified knowledge process outsourcing (KPO) and customer relationship management (CRM) service provider. The company is the largest Filipino-owned business process outsourcing company in the Philippine,[1] with over 15,000 employees in 24 locations in North America, Europe, and the Asia Pacific region. SPi Global services more than 500 clients worldwide.

SPi Global offers business outsourcing solutions in industries such as: publishing, healthcare, financial services, entertainment and media, government and utilities, retail, and telecommunications. It functions in outsourcing call centers customer care, customer service (voice and non-voice), help desk support, content editorial and production, content conversion, coding, database structuring and support, transaction processing, medical transcription, billing and revenue cycle management, and coding and billing compliance.

In 2011 the company was named BPO Company of the Year,[2] and also received the Sao Khue 2011 Prize for “BPO service for BPO Services Group” from the Vietnam Software Association, or VINASA,[3] which recognized SPi Global’s work in Vietnam.

Awards

In addition to those mentioned above, SPi Global has been recognized with the following awards:

International Association of Outsourcing Professionals (IAOP) Awards
2011 Global Services 100

References

External links