In quality management a quality policy is a document jointly developed by management and quality experts to express the quality objectives of the organization, the acceptable level of quality and the duties of specific departments to ensure quality.[1] [2] Quality policy management is a long term strategic issue and often has a 10 year scope.[3]
Section 5.3 of the ISO 9000 standard requires a written, well defined quality policy that is communicated and understood within an organization. Section 5.3 also sets out some of the requirements for quality policies.[4]