Permission marketing is a term popularized by Seth Godin[1] (but found earlier [2]) used in marketing in general and e-marketing specifically. The undesirable opposite of permission marketing is interruption marketing. Marketers obtain permission before advancing to the next step in the purchasing process. For example, they ask permission to send email newsletters to prospective customers.[3] It is mostly used by online marketers, notably email marketers and search marketers, as well as certain direct marketers who send a catalog in response to a request.
This form of marketing requires that the prospective customer has either given explicit permission for the marketer to send their promotional message (like an email or catalog request) or implicit permission (like querying a search engine). This can be either via an online email opt-in form or by using search engines, which implies a request for information which can include that of a commercial nature. To illustrate, consider someone who searches for "buy shoes." Online shoe stores have searchers' permission to make an offer that solves their shoe problem.
Marketers feel that this is a more efficient use of their resources because the offers are sent to people only if actually interested in the product. This is one technique used by marketers that have a personal marketing orientation. Marketers feel that marketing should be done on a one-to-one basis rather than using broad aggregated concepts like market segment or target market.
In the United Kingdom, an opt-in is required for email marketing, under The Privacy and Electronic Communications (EC Directive) Regulations 2003 since 11 December 2003.
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Permission marketing offers the promise of improving targeting by helping consumers interface with marketers most likely to provide relevant promotional messages. Many permission-marketing firms (like yes mail.com, now part of the business incubator CMGI) claim that customer response rates are in the region of 5-20%, and since most use e-mail, they are not affected by the measurement problems of banner advertising. Since the ads arrive in the mailbox of the individual, it is likely that more attention would be paid to them in comparison to banners.
Even though permission marketing can be implemented in any direct medium, it has emerged as a serious idea only with the advent of the Internet. The two reasons for this are that on the Internet, the cost of marketer-to-consumer communication is low, and the Internet enabled rapid feedback mechanisms due to instantaneous two-way communication.
Another motivation for permission marketing on the Web has been the failure of the direct mail approach of sending unsolicited promotional messages. The prime example of this is unsolicited commercial e-mail or “Spam”. Senders of spam realize three things: the cost of obtaining a new e-mail address is minimal, the marginal cost of contacting an additional customer is nearly zero and it is easy to deceive the consumer.
Spammers can easily obtain new e-mail addresses from websites and Usenet groups using software programs that “trawl” the Internet. Individuals provide their addresses at these places for other purposes and hence, this violates their privacy rights. In addition, marketers incur similar costs if they send out 1 million or 10 million e-mails. Moreover, there are now programs that enable the large-scale use of deceptive practices (like forged e-mail headers).
Because of those problems, spam cannot be a legitimate form of marketing communication. Using it would lead to an excessive message volume for consumers, weakening of brand reputation and a slowing of the entire network. Hence, permission marketing is seen as a feasible alternative for Internet marketing communication.
Permission marketing is now a large-scale activity on the Internet. A leading Internet business periodical noted that "permission marketing was once a niche business. Now, everybody is doing it." In addition, permission marketing has been incorporated in leading texts on marketing management like a millennium edition.