Novant Health

Not-for-profit organization Healthcare
Novant Health
Geography
Location	Winston Salem, NC, United States
Organization
Care system	Private
History
Founded	July 1, 1997
Links
Website	http://www.novanthealth.org
Lists	Hospitals in the United States

Novant Health is a not-for-profit, integrated healthcare system based in Winston-Salem, North Carolina. Novant serves patients and communities reaching from Virginia to Georgia. Novant was formed July 1, 1997 by the merger of Carolina Medicorp of Winston-Salem, North Carolina and Presbyterian Health Services of Charlotte, North Carolina. The system has 13 hospitals, seven philanthropic foundations, one senior residential facility and more than 500 physicians clinics, outpatient surgery, imaging and diagnostic centers, rehabilitation programs and community health outreach programs. Novant employs 26,000 people and has more than 1,100 physicians in its medical group.^[1]

1 Hospitals
2 Novant Medical Group
3 Medical Plazas
4 Service to the Community
5 Awards
6 External links
7 References

Hospitals

North Carolina

South Carolina

Upstate Carolina Medical Center

Virginia

Prince William Hospital

Novant Medical Group

Novant Medical Group comprises more than 1,500 physicians and mid-level providers in nearly 375 clinical locations throughout North and South Carolina and Virginia. Physicians and clinics provide primary, specialty and urgent medical care in local neighborhoods, communities and hospitals. Collectively, they work together to improve the practice of medicine within Novant. For instance, the medical group is implementing an electronic medical record in all locations, which will provide improvements in how physicians, staff and patients interact.^[2]

Medical Plazas

Medical plazas are located throughout the communities and neighborhoods that Novant serves. The medical plazas offer a variety of services including physician clinics, diagnostic imaging, outpatient surgery, laboratory services, sleep medicine, urgent care and rehabilitation services. Each plaza offers a different array of services designed to meet the needs of the local community.

Service to the Community

Novant Health was founded to improve the health of the communities it serves. In addition to providing healthcare facilities and physician practices, the organization also practices community outreach and service. Novant's community benefit in 2010 equaled $469 million.^[3] This total includes hundreds of programs that serve patients, neighbors and community members: charity and community benefit care, which includes a financial commitment to providing unreimbursed health services to individuals with Medicaid coverage; community health education; medical services for the community; support groups; partnerships with other organizations to provide outreach services; community events and screenings; participation in medical research; academic health programs; and other community initiatives.

Novant Health provides charity and free care, which includes the provision of services to patients with no insurance coverage and the cost of providing open community access to health services. Because of the organization's not-for-profit mission, Novant Health neonatal intensive care units, critical care units, cancer treatment centers, emergency departments and other essential medical programs treat everyone, regardless of the person’s ability to pay.^[4] Novant offers the following financial assistance programs to help underprivileged individuals:

Charity care program providing uninsured patients and families with a 100 percent write-off of their hospital bill if their annual income falls within 300 percent of the federal poverty income guidelines.
For patients who do not qualify for charity care because their incomes are above the guidelines, a discount on medical bills reflecting their personal rescources.
Catastrophic benefit for patients who have an account balance of $5000 or more, even if they have health insurance. With this program, a Novant financial counselor evaluates patients’ individual situations to determine if they qualify for a discount on the remaining balance or a full write-off.
Flexible payment plans for patients. Novant financial counselors establish a routine payment schedule for patients, with terms extending up to five years. Factors such as the amount of the balance and a person’s overall financial status are taken into consideration when setting up a patient’s payment plan.^[5]

Awards

Novant Health is ranked 14th nationally among the 2011 Top 100 Healthcare Networks, according to an analysis by the SDI health informatics company. The Top 100 is a listing of the nation's leading integrated healthcare networks. The ranking is based on eight critical success factors used to evaluate health systems throughout the country.

Novant Health has twice received the Ernest A. Codman Award from the national Joint Commission for improving system-wide the quality and safety of care provided to patients: in 2004 for improving care for patients taking blood thinning medications; and in 2008 for preventing MRSA infections by improving hand hygiene.

The national HealthLeaders Media organization awarded Novant Health the 2010 Top Leadership Teams in Healthcare Award for large hospitals and health systems. The national program exists to recognize outstanding teamwork that occurs in healthcare organizations each day, to share what makes top leadership teams successful and to encourage other healthcare leaders to learn more from the practices of top leadership teams.

The Carolinas Minority Supplier Development Council honored Novant Health in 2010 with the Council’s Public-Private Sector Organization of the Year award. The honor recognized Novant’s commitment to minority business purchasing, technical and managerial assistance to enterprises and volume of business opportunities dedicated to minority companies.

Novant Health and its hospitals and clinics received the 2006 and 2011 President’s Award for commitment to service excellence for patients, physicians and employees. The President’s Award is the highest recognition presented by Professional Research Consultants (PRC), a nationally-known healthcare research company.

Carolina Parenting magazine named Novant Health to the Family-Friendly 50 Companies list for 2011. This is the 12th year in a row that Novant has been recognized for offering family friendly benefits and emphasizing a work life balance environment for employees.

Safe Med, Novant Medical Group’s outpatient medication reconciliation program, received two national honors: the 2008 Award for Excellence in Medication Use Safety by the American Society for Health System Pharmacies; and the American Pharmacist Association Foundation 2009 Pinnacle Award.^[6]

External links

Novant Health