| Type | Public (NASDAQ: MCRS) |
|---|---|
| Industry | Hospitality Support, Computer hardware |
| Founded | 1977, incorporated 1978 |
| Headquarters | Columbia, Maryland, USA |
| Key people | Tom Giannopoulos, Chairman & CEO |
| Products | See Product listing below |
| Revenue | $1,007.9 M USD (FY11; 10.2% increase from FY10)[1][2][3][4] |
| Employees | ~4953 (2011)[5] |
| Website | www.micros.com |
MICROS Systems, Inc., is headquartered in Columbia, Maryland, USA. The company manufactures and sells computer hardware, software, and services for the restaurant point of sale, hotel, hospitality, specialty retail markets and other similar markets.[5] Analyst estimates cited in 2003 put MICROS' market share at about 35% of the restaurant point-of-sale business.[6]
MICROS Systems' software and hardware is used in the restaurant industry and primarily includes touchscreen computers for the serving staff to place orders, which are then sent to kitchen and bar printers for preparation. The back-office and enterprise software allow different types of reports, such as total sales and total menu items sold, to be produced. MICROS provides different products for different restaurant sizes and styles, including products for single-entity restaurants, major chain restaurants (with centralized reporting) and multiple-restaurant properties, including casinos, stadiums and cruise ships. MICROS products have the ability to interface to other systems such as inventory control systems and hotel systems. MICROS-Fidelio, a division/part of MICROS, offers several products for hotel systems including Property Management Systems, Central Reservations Systems, and Sales & Catering software, and is often installed at the same site as MICROS point of sale systems for interface integration.
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The company was incorporated in 1977 as Picos Manufacturing, Inc. and changed its name to MICROS Systems, Inc. in 1978. MICROS Systems, Inc. is headquartered in Columbia, Maryland.[5] The term MICROS is an acronym for Modular Integrated Cash Register Operating Systems.[7]
MICROS Systems uses several distribution channels including different regions, districts, and dealers.
| Fiscal year | Revenue | $ vs previous year | % vs previous year | Net Income |
|---|---|---|---|---|
| 2007[8] | $785.7 | + $106.8 | + 15.7% | Growing 29% to $91.1M, or $2.21 per diluted share |
| 2008[4] | $954.2 | + $168.5 | + 21.4% | Growing 26.6% to $101.3M, or $1.21 per diluted share |
| 2009[3] | $911.8 | - $42.4 | - 4.44% | $99.3M, or $1.21 per diluted share |
| 2010[2] | $914.3 | + $6.6 | + 0.7% | $114.4M, or $1.41 per diluted share |
| 2011[1] | $1,007.9 | + $93.6 | + 10.2% | $144.1M, or $1.74 per diluted share |
Notes
The MICROS Simphony Enterprise Solution point-of-sale system is used in the entertainment marketplace, including restaurants, casinos, stadiums, hotels and cruise ships. Simphony™, MICROS’s first Software as a Service offering, is an enterprise, service-oriented architecture (SOA), point-of-sale (POS), hospitality product. SOA allows organizations to deploy the hosted POS system using a design that provides flexibility, resiliency, and streamlined integration of applications. Simphony™ is designed for SaaS deployment into diverse environments to deliver the complex, mission-critical functions demanded by the most innovative customers. SaaS alleviates the burden of software maintenance, ongoing operation, and support.
Simphony™ allows the client to be fully resilient and capable of performing mission critical operations in the event of an upstream failure. SOA allows for the integration of business functions such as property management systems, paperless kitchen display systems, credit card interfaces, and reporting at the individual property or revenue center to ensure continuous system operation. Additionally, SOA allows for the elimination of costly local servers by allowing only the necessary SaaS services to be run at the property level.
The MICROS 9700 HMS point-of-sale system is used in the entertainment marketplace, including casinos, stadiums, hotels and cruise ships. The 9700 HMS is platform- and database-independent. It can be installed on Multiple Windows platforms and can have the database run on MS-SQL or Oracle, including Oracle on Linux. 9700 HMS is installed at sites ranging from small, specialized operations to large enterprise configurations spanning multiple properties in large geographic areas.
MICROS RES offers a complete point-of-sales solution with comprehensive reporting, tools for the back-office, restaurant operations, and guest services. MICROS RES offers enterprise management for owners of multiple restaurant locations. MICROS RES provides end-to-end communications throughout operation to increase efficiency and speed of service. The latest release, as of January 2011, is RES 4.9.
MICROS e7 is a point-of-sales system aimed at smaller restaurant locations. The system is not as customizable or detailed as 3700 or 9700, but is simpler and more user friendly. It has a built in limit of supporting at most 1 PC and 6 workstations. As of June 2010 the latest version is 3.0 MR2.
OPERA is the MICROS property management system used in many large hotel chains, such as Travelodge Hotels UK, Hyatt Hotels and Resorts, Rydges Hotels and Resorts, Marriott Hotels, Resorts and Suites,[9] Radisson Hotels and Resorts (subsidiary of Carlson Companies),[10] the InterContinental Hotels Group and the Thistle Hotels.[11]
Opera can essentially be the only management software a hotel needs, as it can handle Reservations, Customer Profiles, Housekeeping Management, Maintenance logs, Cashiering, Accounts Receivable, Agent commissions and third party interfaces such as Minibar systems or Guest TV. Arrivals and in-house guests are served using the Front Desk features of the property management software. This module handles individual guests, groups, and walk-ins, and has features for room blocking, managing guest messages and wakeup calls, and creating and following up on inter-department memos.[12]
It is the successor to the popular Fidelio PMS (Property Management System)
With the acquisition of JTech Pager solutions for the following areas have become part of the product line:
| Subsidiary | Acquired | Products | References |
|---|---|---|---|
| TIG Global | January 2010 | specializes in hotel Internet marketing and destination Internet marketing | [13] |
| Fry | August 2008 | strategy and marketing through design, development, managed services and fulfillment; development of e-commerce applications | [14] |
| MICROS-Retail | January 2008 | combining the subsidiaries: Datavantage, CommercialWare and eOne Group | [15] |
| CommercialWare | February 2006 | cross-channel commerce infrastructure solutions: point-of-sale, back-office, order management, fulfillment, customer service, collaboration, and analytics applications | [16] |
| JTECH Communications | January 2005 | on-premises wireless messaging systems (pagers) for the retail, hospitality and healthcare industries | [17] |
| Datavantage | May 2003 | information technology solutions for the specialty and general merchandise retail industry, analytic solutions | [18] |
| Indatec (German) | January 2001 | point-of-sale terminals, peripherals and associated software for independent restaurants and other catering facilities | [19] |
| Hospitality Solutions International | November 2000 | point-of-service and enterprise systems for restaurants, hotel management software | [20] |
| Micros Fidelio Germany | November 1995 | property-management systems (PMSs), hotel computer information systems | [21][22] |
| Micros Fidelio Nordic | |||
| Micros Fidelio UK Ltd | |||
| MICROS-Fidelio Asia Pacific | |||
| Fidelio Cruise |