IssueNet

IssueNet
Original author(s) Elsinore Technologies Inc.
Stable release 5.3 / June 2009
Operating system Microsoft Windows
Platform .NET
Type issue management / issue tracking / incident management
Website http://www.elsitech.com/

IssueNet is an issue management software product used by organizations to track and manage issues within or across different business units. Notable examples of such solutions include help desk ticketing, IT change management, software defect tracking, and organizational problem tracking; comparisons of similar products can be found at Comparison of issue tracking systems. IssueNet was released in 2006 as a revamp of an existing product Visual Intercept that had been in the market since 1995.[1] In total the two product lines have been used by thousands of customers across 35 countries, in a range of industries.[2]

Contents

Solutions

IssueNet consists of four product solutions; each solution contains the base toolset of the IssueNet suite but is customized for the specific business needs of the identified solution. The four solutions are Intercept, Assist, Oversight, and Asterisk. Each solution maintains a core set of components for accessing and designing solutions such as workflow editors and form designers.

Product Modules

Awards

History

Elsinore Technologies was founded in 1996 by August F. Turak, Ray Allen and Mark Uland in 1996. The first product, Visual Intercept was focused on software bug and defect tracking and evolved into several other solutions winning several awards. The current product line IssueNet was launched in 2006 as a replacement and upgrade for the Virtual Intercept product line.

See also

External links

References