Type | Public BSE: 532809 NSE: FSL |
---|---|
Industry | Business Process Management |
Founded | 2000 |
Headquarters | Mumbai, Maharashtra, India |
Services | Business Process Outsourcing, Knowledge Process Outsourcing |
Revenue | 661.72 crore (US$125.73 million) (2009-10)[1] |
Net income | 67.33 crore (US$12.79 million) (2009-10)[1] |
Website | www.firstsource.com |
Firstsource (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN) is a provider of Business Process Outsourcing services headquartered in Mumbai, Maharashtra, India. Firstsource provides customized business process management to customers in the Banking & Financial Services, customer services, Telecom & Media and Healthcare sectors. Its clients include Fortune 500 Financial Services, Telecommunications and Healthcare companies. Firstsource has operations in India, US, Ireland, UK, and Philippines. It was formerly ICICI OneSource.[2][3][4][5][6]
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Firstsource is listed among "25 Best Employers in India 2011" as per Outlook Business - Aon Hewitt study 2011.[7] Employees in the organization have developed their management skills, working within organization and were involved in building Firstsource into the independent commercial enterprise that exists today.[8][9]
Firstsource operates from Asia, Europe, Northern America, and most recently Eastern Asia.[10][11]
In India it operates from Mumbai, Bangalore, Chennai, Coimbatore, Kolkata, Hubli, Trichy, Cochin, Vijayawada, Indore, Siliguri, Bhubaneshwar, Jalandhar and Bhopal. The operations in India are Finance and Accounting, Customer Services, Telecom & Media and Healthcare business.[12][13]