Politeness is best expressed as the practical application of good manners or etiquette. It is a culturally-defined phenomenon, and therefore what is considered polite in one culture can sometimes be quite rude or simply eccentric in another cultural context.
While the goal of politeness is to make all of the parties relaxed and comfortable with one another, these culturally-defined standards at times may be manipulated to inflict shame on a designated party.
Anthropologists Penelope Brown and Stephen Levinson identified two kinds of politeness, deriving from Erving Goffman's concept of face:
Some cultures seem to prefer one of these kinds of politeness over the other. In this way politeness is culturally-bound.
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Some studies[1][2] have shown that women are more likely to use politeness formulas than men, though the exact differences are not clear. Most current research has shown that gender differences in politeness use are complex,[3] since there is a clear association between politeness norms and the stereotypical speech of middle class white women, at least in the UK and US. It is therefore unsurprising that women tend to be associated with politeness more and their linguistic behaviour judged in relation to these politeness norms.
Besides and additionally to the above, many languages have specific means to show politeness, deference, respect, or a recognition of the social status of the speaker and the hearer. There are two main ways in which a given language shows politeness: in its lexicon (for example, employing certain words in formal occasions, and colloquial forms in informal contexts), and in its morphology (for example, using special verb forms for polite discourse). The T-V distinction is a common example in Western languages.
Brown and Levinson's theory of politeness has been criticised as not being universally valid, by linguists working with East-Asian languages, including Japanese. Matsumoto[4] and Ide[5] claim that Brown and Levinson assume the speaker's volitional use of language, which allows the speaker's creative use of face-maintaining strategies toward the addressee. In East-Asian cultures like Japan, politeness is achieved not so much on the basis of volition as on discernment (wakimae, finding one's place), or prescribed social norms. Wakimae is oriented towards the need for acknowledgment of the positions or roles of all the participants as well as adherence to formality norms appropriate to the particular situation.
Japanese is perhaps the most widely known example of a language that encodes politeness at its very core. Japanese has two main levels of politeness, one for intimate acquaintances, family and friends, and one for other groups, and verb morphology reflects these levels. Besides that, some verbs have special hyper-polite suppletive forms. This happens also with some nouns and interrogative pronouns. Japanese also employs different personal pronouns for each person according to gender, age, rank, degree of acquaintance, and other cultural factors. See Honorific speech in Japanese, for further information.
Moumni, Hassan (2005). Politeness in Parliamentary Discourse : A Comparative Pragmatic Study of British and Moroccan MPs’ Speech Acts at Question Time. Unpub. Ph.D. Thesis. Mohammed V University, Rabat, Morocco.