| Type | Private |
|---|---|
| Industry | Computer Software |
| Founded | 2005 |
| Headquarters | Reston, Virginia |
| Key people | Sid Banerjee, CEO Justin Langseth, Co-Founder Bill Welch, CFO Brendan Haggerty, VP Engineering Tony Lopresti, VP Marketing David Marko, VP Services |
| Products | Text analytics |
| Website | http://www.clarabridge.com/ |
Clarabridge is a software company formed in 2005 in Reston, VA. Clarabridge offers its Clarabridge Enterprise and Clarabridge Professional products as SaaS and on premise software solutions that utilize sentiment and text analytics to automatically collect, categorize and report on structured and unstructured data. The data typically used for analysis comes from social media (such as Facebook, Twitter, or review sites), call center notes, email, chats, and surveys. Using natural language processing and other patented technology[1], the software is used in voice of the customer, customer experience management and customer feedback programs.
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In 2006,Clarabridge was spun out[2] from business intelligence consultancy Claraview. Claraview was acquired[3] by Teradata (NYSE:TDC) in 2008[4]. Claraview co-founders Sid Banerjee[5] and Justin Langseth[6] started the project while at Claraview, and left in order to pursue Clarabridge technology full time. Most recently, Clarabridge was ranked #101[7] in the 2010 Inc. 500 fastest growing companies and #7 in the top software companies[8] in the Inc. 500 for 2010.
Corporate customers include: AOL, B/E aerospace, Capital One, Choice Hotels, Expedia, Gaylord Hotels, H&R Block, Intuit, Marriott International, Nissan North America, Oracle Corporation, QVC, Sage Software, United Airlines, Walmart, Wendy's International, and other Fortune 1000 clients. Clarabridge is a Venture Capital funded company, including investment from Grotech Ventures, Intersouth Partners, Harbert Venture Capital, and Boulder Ventures.