| Type | Privately held |
|---|---|
| Industry | Telecommunication |
| Founded | 1994 |
| Headquarters | Nashville, Tennessee, United States |
| Area served | Worldwide |
| Key people | Kevin Taweel (CEO) Bret Comolli (Chairman) Charles Laue (President) |
| Products | Insurance and Road Side Assistance |
| Employees | 10,000 |
| Website | asurion.com phoneclaim.com |
Asurion Corp. is the largest global provider of wireless handset insurance and wireless roadside assistance programs. Asurion also offers data-backup services through wireless carriers in North America. The International Headquarters is located in Nashville, Tennessee, and the North American Headquarters is located in Kansas City, Missouri. The company also provides account management services in Dallas.
Asurion also has offices in Canada, Singapore, Taiwan, Korea, Hong Kong, and Japan.
In 2008 Asurion which was owned by Madison Dearborn Partners, Providence Equity Partners and Welsh, Carson, Anderson & Stowe merged with N.E.W. Customer Service Cos, which is an administrator of product warranties owned by Berkshire Partners.[1]
The largest wireless companies serviced by Asurion are AT&T, NTT DoCoMo, KTF (Korea Telecom Freetel), Metro PCS, Rogers Wireless, Bell Canada, Sprint, T-Mobile, U.S. Cellular, Verizon Wireless/AllTel, and Telus. The company also partners with MVNO and regional wireless providers including Cellutions, Centennial Communications, Dobson Communications, and Qwest Wireless.
The company operates customer care centers in Dallas and Houston, Texas; Kansas City, Missouri; Moncton, New Brunswick; Nashville, Tennessee; Salina, Kansas; and Costa Rica.