Amdocs

Amdocs Limited

Type	Public (NYSE: DOX)
Industry	Telecommunication, Broadband cable, Satellite, advertising & media, Services, Consulting, CRM
Founded	Missouri (1982)[1]
Headquarters	Chesterfield, Missouri, United States (corporate) Saint Peter Port, Guernsey (registered office)
Key people	Eli Gelman, CEO, President Tamar Rapaport-Dagim, CFO
Products	Amdocs OSS Amdocs Revenue Management Amdocs Customer Management Amdocs Digital Services Service Delivery Portfolio Enablers
Services	Business Consulting Support Services Global Strategic Sourcing System Integration
Revenue	US$10 billion (FY 2010)[2]
Operating income	US$384 million (FY 2010)[2]
Net income	US$344 million (FY 2010)[2]
Total assets	US$4.33 billion (FY 2009)[3]
Total equity	US$3.21 billion (FY 2009)[3]
Employees	19,000 (2010)
Website	www.amdocs.com

Amdocs Limited (NYSE: DOX) is a provider of software and services for billing, customer relationship management (CRM), operations support systems (OSS). Its traditional clients are telecommunications "Tier-1" and "Tier-2" providers such as AT&T, BT Group, Sprint, T-Mobile, Vodafone, Bell Canada, Telus, Rogers Communications, Telekom Austria, Cellcom, Comcast, DirecTV, Elisa Oyj, TeliaSonera and O2-Ireland. The company also offers outsourced customer service and data center operations. Headquartered in Chesterfield, Missouri, Amdocs has more than 20,000 employees and serves customers in more than fifty countries (the Registered office of the company is in the Island of Guernsey). ^[4]

Contents 1 History 2 Acquisitions 3 Gallery 4 External links 5 References

History

The company was founded in 1982 as an offshoot of Golden Pages, the Israeli business phone directory company, which was owned by the Aurec Group headed by Morris Kahn. Together with others at Golden Pages, Kahn developed a software program for billing telecom companies and established a company called Aurec Information to market this product.^[5][6]

In 1985, Southwestern Bell Corporation acquired a 50 percent ownership share of Aurec Information, and its name was changed to Amdocs. Within two years, the Aurec Group sold off all its holdings in Amdocs for almost US$1 billion.^[5]

Amdocs was valued at US$2.75 billion when it went public as company traded on the New York Stock Exchange in 1998.^[5]

In the early 2000s, Amdocs branched out into the financial services industry with the Dutch bank ABN AMRO, its first major non-telco customer. Amdocs also has its own consulting division called the Amdocs Consulting Division with offices worldwide.^[7]

Amdocs maintains development facilities in India, Israel, Cyprus, Great Britain, Ireland, and the United States, operates a support center in Brazil, and has operations in North America, Europe, South Africa, Latin America and the Asia-Pacific region.

Amdocs' main products are centered around "Customer Experience Systems" (CES), first introduced as CES 7.5 in January 2008. CES comprises a complete product and service suite including products for CRM, customer 'self-service', and business and operations support systems, as well as a mobile advertising, digital commerce and entertainment platform.

Dov Baharav replaced Avi Naor as Amdocs' CEO as of 2002.^[8]

In October 2008, Amdocs' first WiMAX 4G solution for Sprint-Nextel was launched.^[9]

In May 2009, Gartner ranked Amdocs as the worldwide market share leader in 2008 in the Telecommunications Software Management Systems marketplace.^[10]

In May 2010, Amdocs won the "Industry Leadership Award" at the prestigious TMForum Excellence Awards 2010. ^[11]

In September 2010, Eli Gelman was announced to replace Dov Baharav as Amdocs' CEO as of 2011.^[12]
Eli Gelman assumed the position of CEO on November 15, 2010..

Acquisitions

• On April 6th 2000, Amdocs acquired all the outstanding stock and options of Solect Technology Group, a developer of billing and administrative software for Internet service providers and wireless telephone service carriers.^[13]

• In October 2001, Amdocs purchased the Clarify CRM system from Nortel Networks.^[14]

• On February 19, 2004, Amdocs purchased XACCT, a provider of mediation software to Communications Services Providers, for $29.5 Million.^[15]

• In July 2005, Amdocs purchased DST Innovis from DST Systems, a vendor providing end-to-end customer care and billing for broadband, cable, and satellite operators.^[16]

• In May 2006, Amdocs purchased Stibo Graphic Software,^[17] a Danish software company previously owned by The Stibo Group.

• In April 2006, Amdocs purchased Qpass,^[18] a Seattle-based company with an Austrian subsidiary that provides "solutions" for the marketing and merchandising of digital goods and services. The acquisition cost Amdocs a reported US$275 million.

• In August 2006, Amdocs purchased Cramer Systems, a Bath, UK based company that provides OSS (Operations Support Systems) "solutions" to telecom operators. The acquisition was reported at US$375 million. This allowed Amdocs to become one of very few companies claiming to offer a complete BSS/OSS product suite. Cramer Systems, combined with existing Amdocs OSS software groups, is now the OSS Division.^[19]

• In November 2006, Amdocs purchased Moria, a small Canadian software firm, known for its innovation in the field of account billing services.

• In January 2007, Amdocs purchased SigValue Technologies, an Israel-based vendor of prepaid billing systems for mobile operators based in low cost markets, which have been growing rapidly.^[20]

• In April 2008, Amdocs purchased JacobsRimell, the UK based provider of "user-centric service fulfillment solutions"^[21] in cable IP provisioning.^[22] The APS (Adapative Provisioning System) product will be part of Amdocs OSS product offerings.^[23]

• In November 2008, Amdocs acquired ChangingWorlds of Ireland.^[24]

• In October 2009, Amdocs acquired jNetX.^[25]

• In March 2010, Amdocs acquired MX Telecom, a leading mobile payments and messaging aggregator,^[26] for at US$104 million in cash, net of debt and cash. MX Telecom will be part of Amdocs' OpenMarket business to provide a hosted platform to extend mobile payments and messaging capabilities.^[27]

• In June 2010, Amdocs acquired the French company Streamezzo (www.streamezzo.com), a leading provider of an SDK and a run-time for portable rich application development and execution across multi-models, multi-OS mobile terminals.^[28]

• In June 2011, Amdocs approved the take over of Canadian firm Bridgewater Systems for $215 million. The deal offered a 30% premium on the Value Bridgewater's stock before the deal was announced. It is hoped that the transaction will be completed by mid-September.^[29]

Gallery

External links

• Amdocs Homepage
• Amdocs Awards

References