DHL Express

DHL Express (originally standing for Dalsey, Hillblom and Lynn), is a division of Deutsche Post World Net providing international express mail services.^[1] DHL was founded as a company in 1969 by Adrian Dalsey, Larry Hillblom, and Robert Lynn.^[2] The trio initially provided a courier service between the Continental United States and Hawaii, then expanded the business from there. In 1998, Deutsche Post began to acquire shares in DHL, finally reached majority ownership in 2001, and completed the purchase in 2002. Deutsche Post then effectively absorbed DHL into its Express division while expanding the use of the DHL brand to other Deutsche Post divisions, business units and subsidiaries. Today, DHL Express shares its well-known DHL brand with other Deutsche Post business units such as DHL Global Forwarding or DHL Exel Supply Chain.

Overview

A DHL Boeing 757 at Cologne/Bonn Airport.

A Deutsche Post Mail "Sprinter" van using the DHL trademark.

DHL Boat in Venice.

DHL Express's global headquarters are located at the site of Deutsche Post headquarters in Bonn.

Headquarters for the Americas are located in Plantation, Florida, while its Asia-Pacific and EEMEA headquarters are located respectively in Singapore & Bahrain.

Most of DHL Express's business is incorporated as DHL International GmbH.

Major competitors include FedEx, UPS, TNT, and national post carriers such as United States Postal Service and Royal Mail. However, DHL has a minor partnership with the USPS, which allows DHL to deliver small packages to the recipient through the USPS network. This service, called DHL@Home, saves DHL from making expensive trips to residential areas to deliver a single package.

DHL is well known for its ability to offer services worldwide, including to countries such as Iraq and Myanmar. As it is German-owned, DHL is not affected by U.S. embargoes or sanctions and will ship to Cuba^[3] and North Korea.^[4] Starting in 2006, Deutsche Post World Net launched its First Choice initiative, which is being rolled out to all DPWN business organizations. The First Choice initiative has the goal of improving the way DHL and its parent company DPWN communicates with its customers, as well as strengthen customer loyalty and increase the efficiency and quality of all products and services offered.

As a foreign company, DHL is not allowed to make domestic flights between U.S. airports, so these freight flights are contracted out.^[5]

DHL may require some international recipients to pay any customs charges into DHL's foreign bank account and proof of payment provided, before package delivery can be completed. Such cases may involve a physical journey to the DHL bank and/or the local DHL office, although the recipient can opt to pay for the charges of the delivery at their premises.

In Major League Baseball sponsorship, it is the "Official logistics provider of Major League Baseball" and sponsors the Hometown Heroes.

History

DHL boat in Amsterdam, carrying DHL bicycles aboard.

Buenos Aires – DHL advertising in Tren de la Costa light railway. DHL service booths are available at selected stations

DHL began as a courier service between San Francisco and Honolulu in 1969. In the next few years, they expanded to the Pacific Rim, and soon to Europe. All US domestic flights were handled by DHL Airways, Inc. which in 2003 was renamed ASTAR Air Cargo. DHL's first airline still remains with over 550 pilots in service, as of October 2008.^[6]

• 2001: Deutsche Post acquired a majority (51%) of DHL's shares, and the remaining 49% in 2002. The new DHL was launched by merging the old DHL, Danzas and Securicor Omega Euro Express.
• 2001: The Packstation, an automated delivery booth, is introduced as a pilot project in Dortmund and Mainz.
• 2002: Bashkirian Airlines Flight 2937, a Tupolev Tu-154 passenger jet, collided with DHL Flight 611, a Boeing 757-200 cargo jet, at 35,000 ft over Überlingen, Germany, due to a miscommunication between the pilots of Flight 2937 and Swiss air traffic control. The 69 people aboard the Tupolev (consisting mainly of Russian schoolchildren) and the two pilots of the Boeing were killed.^[7]
• August 2003: Deutsche Post acquires Airborne Express, and begins to integrate it into DHL. The Airborne Express Airline named ABX Air is to provide contract ACMI service until 2011.
• 22 November 2003: DHL shootdown incident in Baghdad: Iraqi insurgents fired an SA-7 "Grail" surface-to-air missile at a European Air Transport Airbus A300 operating on behalf of DHL. The aircraft had taken off from Baghdad airport. The missile struck the left wing, disabling all three hydraulic systems and setting the wing on fire. The aircraft began a dangerous phugoid (vertical oscillation) but the crew managed to land safely at the airport despite only being able to control the aircraft by adjusting the engine thrust. No other crew had ever been able to achieve a landing in this fashion, though the crew of United Airlines Flight 232 was able to also navigate their DC-10-10 after a similar triple hydraulic failure that resulted in a crash landing at Sioux Gateway Airport.^[8]
• September 2004: a planned expansion by DHL at Brussels International Airport created a political crisis in Belgium.
• 21 October 2004: DHL Express announced that it would move its European hub from Brussels to Leipzig, Germany (Vatry, France was considered and rejected). DHL's unions call a strike in response, paralyzing work for a day.
• 8 November 2004: DHL Express invests €120 million in Indian domestic courier Blue Dart and becomes the majority shareholder in the company.^[9]
• September 2005: Deutsche Post made an offer to buy contract logistics company Exel plc, which had just acquired Tibbett & Britten Group.
• On December 14, 2005, Deutsche Post announced the completion of the acquisition of Exel plc. When integrating Exel into its Logistics division, it added its well-known DHL brand acquired with the purchase of DHL Express to form the name DHL Exel Supply Chain. Following the latest deal, DHL have a global workforce of 285,000 people (500,000 people including DPWN and other sister companies) and roughly $65 billion in annual sales.
• September 2006: DHL wins ten year contract worth £1.6 billion, to run the NHS Supply Chain (part of the UK's National Health Service). DHL will be responsible for providing logistics services for over 500,000 products to support 600 hospitals and other health providers in England. As part of this new contract, in 2008 DHL will open a new 250,000 sq ft distribution centre to act as a stock holding hub for food and other products, with another distribution centre opening in 2012. The two new distribution centres will create around 1,000 new jobs.^[10]
• September 2007: DHL Express co-founds new cargo airline AeroLogic, based at Leipzig/Halle Airport, in a 50:50 joint venture with Lufthansa Cargo. The carrier will operate up to 11 Boeing 777Fs by 2012.^[11]
• December 2007: DHL becomes the first ever carrier to transport cargo via wind powered ships flying MS Beluga Skysails kites.
• May 2008: DHL Aviation moved their central depot to Leipzig; Germany, resulting in a significant positioning for improved service and timeliness to the European Union.
• 28 May 2008: DHL Express announced the restructuring plans for its United States network, including terminating its business relationship with ABX Air and entering into a contract with competitor UPS for air freight operations.^[12] Its cargo hub would shift from Wilmington to Louisville.^[13][14] The Air Line Pilots Association Int'l (ALPA), strongly protests.^[15]
• October 2008: Two DHL Express Middle East senior executives, David Giles and Jason Bresler, were assassinated in Kabul, by one of their own Afghan employees; they received military honours by the U.S. military, the first of such kind in Afghanistan.^[16]
• 10 November 2008: DHL announces that it is cutting 9,500 jobs as it discontinues domestic air and ground operations within the United States to deal with economic uncertainty. It is retaining international services, and is still in talks with UPS to resume domestic shipping services.^[17]

Environmental record

DHL Balloon in Singapore run by DUCKtours tour organiser.

In a mail delivery company, the methods of transportation have immense effects on the environment. The amount of pollution emitted from vehicle transportation alone is a major responsibility for DHL. The revelation of adverse affects has prompted DHL to discuss and implement alternative options that are more conducive for the environment. Their efforts have been outreaching in road to achieving environmentally friendly goals.^[18] DHL plans to overcome its negative environmental impacts through its operations on the ground. This is to enhance overall efficient transportation and processes that have qualified them to reach environmental requirements set up by governments.^[19]

More intensive measures have been taken to physically control the amount of polluting by use of the alternative fuel examples. They have changed vehicles in certain delivery fleets in accordance to their use of newer fuel ideas. The fuel was switched to compressed natural gas which they hope to accomplish with 50% of their vans. Through their Environmental Management System (EMS), DHL “travels naturally”. The EMS is established to develop DHL’s environment objectives and future.^[20]

The 2002 Jordan EJ12 F1 car carrying DHL sponsorship.

On 16 September 2005 DHL won a High Court injunction establishing an exclusion zone around each of its 288 buildings in the UK as well as the homes of its 18,000 UK employees. The firm has been the subject of a campaign of intimidation because of their business with Huntingdon Life Sciences. The judge banned protesters from coming within 50 yards of any DHL premises or the homes of their employees as well as any organized demonstration within 100 yards unless the police had been given four hours' notice. The injunction also protects anyone doing business with DHL from intimidation.^[21]

DHL Aviation

Main article: DHL Aviation

Deutsche Post owns four airline subsidiaries operating for DHL Express^[22], which are collectively referred to as DHL Aviation:

• DHL Aero Expreso, Panama City, Panama, services destinations in Central and South America.
• DHL Air UK, Hounslow, United Kingdom, provides services for the European network from East Midlands Airport.
• European Air Transport, Zaventem near Brussels, Belgium, runs the European network. Its base has been moved to Leipzig/Halle Airport.
• SNAS/DHL, Muharraq, Bahrain, provides services from Bahrain International Airport for a wide variety of Middle East destinations, including Afghanistan and Iraq.

References

External links

• Official site
• Deutsche Post World Net