Xdrive (website)

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Xdrive (website)
Type	Subsidiary
Founded	United States
Headquarters	United States
Industry	Online storage
Parent	AOL

Xdrive is an online storage company based in the United States. It was acquired by AOL on August 3, 2005. It is a service offered by AOL which allows users to back up their files over the Internet. The service provides a free 5 GB account (free online storage) to anyone who has, or is willing to sign up for a free AOL screenname.^[1]

Xdrive also offers remote backup services and 50GB of storage for a $9.95 per month fee.^[1]

Recently, problems have arisen with Xdrive signups. People who sign up for Xdrive using an existing AOL screenname have had their screenname disabled without explanation. Those who had been using AIM as a free service, even under screennames in existence for many years, have been unable to get the accounts reinstated or access the data associated with them. In addition, affected users with free AIM accounts cannot reach AOL for help or even for information, as their phone support explicitly excludes such users. AOL is apparently either unaware of this problem or has no intention to investigate or rectify it. In addition canceling the account seems to be very difficult even for paying customers. Online help suggests that it can be done with either support email or by phone using 1-800 number. Unfortunately due to constant technical problems the phone number and the email address are not visible for every paying account. Even with email canceling option many have stated that phone call to 1-800 number was required while others have found that changing their credit card was the only option.