Talk:Vonage

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[edit] External links

Vonage is not alone. Many companies now provide commercial VoIP service. But this isn't the place to list them. In particular, links to competitors' adsites (for example, offering "comparisons" to Vonage) aren't appropriate in Wikipedia. See What_should_not_be_linked_to for details. --Tom Allen 03:13, 31 December 2005 (UTC)

[edit] Comments on service

As a customer for 1 year, vonage has worked like a charm along with my high speed dsl connection. The price is extremely affordable, the equiptment is easy to set up. Only the very occasional problem of a bad connection occurs, less than what I had with traditional phone lines. The extra features like call forwarding (to my cell phone!), voicemail, and being able to login in to view my call history is awesome. I hope vonage does well in the future, I do not want to see a Verizon monopoly. If you have concerns about 911, then make sure you set it up correctly, and have the direct number to your local police and fire departments handy near the phone just in case. I have called 911 one time and it worked like normal. I love that I get home phone calls directly to my cell phone all day, and, AT NO EXTRA COST! HIGHLY RECOMMENDED! fyi - I live in rural NJ.. if such a place exists anymore.

Hoppfl 23:11, 26 October 2006 (UTC)


Didn't know wiki was for customer complaints. I have had none of the above problemsHarleymcc 12:46, 20 December 2005 (UTC)harleymcc
Creativematters: Harleymcc is right -- try epinions instead of wikipedia for your gripe. I'm commenting, though, to let you know that you can probably fix problems 1, 2, and possibly 3 by logging in to your account, selecting the 'features' tab on the dashboard and changing the bandwidth from 90 Kbps to 50. (Or 30 if necessary.)
This probably doesn't belong in WikiPedia either, but I figure you're not the first person who'll come here with a complaint, and maybe they'll find the information useful too. -- Heath 66.32.1.24 02:31, 2 January 2006 (UTC)
Vonage works amazing well for me! Arcking

I strongly believe there should be a section here documenting to some quantitative degree the success customers have with Vonage or the cancellation rate - something that can gauge the actual usefulness of Vonage, and the degree to which Vonage is an actual substitute for POTS, which it claims to be. Perhaps something outlining a few strange parts of the usage contract, including high cancellation fees - or - the up to an hour or more delay users experience when trying to cancel service. I personally admit that I struggled to cancel Vonage, after my trial with them - but also admit that perhaps Vonage does work very well for others. This discussion should be presented on this wiki page in a balanced but accurate fashion. Adrade 23:25, 12 May 2006 (UTC)


Note that the cancellation fee is only if you cancel after 30 days, and before a year. Its all in the TOS. And really, the cancellation isn't that big for a service, just think of cell contracts! Arcking 03:09, 24 June 2006 (UTC)

Everyone, please remember WP:NOR. Wikipedia is here to document what reliable sources have to say about subjects of interest, not conduct research on its own. --StuffOfInterest 12:24, 5 September 2006 (UTC)

Someone who probably works for Vonage deleted my comments so I have to now repost them. The unethical individual who deleted my post is 68.197.142.14. Clearly it's ok to discuss the upside but the truth about some customers like myself who experience problems are deleted. So much for freedom of speech by the unethical. Discussion is just that, discussion. As a user of the service which is the subject of the article, I have the right to discuss my experience with the service unless the word 'discussion' has recently been redefined. People come to Wikipedia to learn more about things including services. My right to express my experience in discussion is valid and of benefit to other users or people considering the service. The good and the bad opinions have a right to be discussed in the discussion area. The service is problematic. Only sign up if you feel you can live with the following: 1) spontaneous dropped calls in the middle of conversations. 2) people can hear you speak but you can't hear them respond. 3) when you don't answer your ringing phone, sometimes your phone will just keep ring continuously long after a caller has hung up. 4) non-responsive and incompetent customer service. The last inquiry I sent was never even responded to. On the phone you have to hold for a LONG time. By the way, the adjustments to bandwidth did nothing for my service. Chronic dropped calls are the norm and I have Comcast premier cable internet. If anyone has the opinion that user experiences are not appropriate in 'discussion' please cite the wikipedia policy that states it. If it's your opinion and not supported by wikipedia, please keep it to yourself until it becomes policy as it's meaningless.

[edit] NPOV ad vs info

poor grammar and free ad by line seems to emanate from this article

Like what? Please provide examples. --Pianohacker (Talk) 23:44, 17 March 2006 (UTC)


Vonage works great for me. I love it!

71.208.211.146 15:47, 21 May 2006 (UTC)


The first section appears to be a vonage ad. it seems a bit too much like vonage corprate speak. We might want a rewrite to make it more informative less ad like.

[edit] Removing NPOV Template

NPOV Tag appears to have overstayed it's welcome. Originated in Revision as of 22:39, 2 March 2006 and is showing up on sites using wikipedia content like (suggested link in copyedit project): http://www.spelledwrong.com/vonage%20jingle.htm [Spelledwrong.com!!! How embarrasing.] Since the article is at least five times longer than that date. I'm taking it boldly out! FrankB 23:57, 7 April 2006 (UTC)

[edit] Skype & SIP?

Quote:SIP support: Vonage uses a Session Initiation Protocol gateway for its software, but it does not extend this feature to Internet dialing (a service available for free in Google Talk and Skype, for example).

Since when did Skype have any support for SIP? 84.9.25.59 10:55, 9 May 2006 (UTC)

Google Talk doesn't yet support SIP, so I removed Skype and Google Talk, instead of linking to paid software that supports SIP. (Arcking)

[edit] features?

this article is all about their crappy service and lousy IPO and their woo-oo-woo-oo-oooh. does anyone know what features vonage has? does it just work like a regular old phone?

   -And why hasn't anyone mentioned their bias against Nerds in their internet ads?

Justforasecond 07:07, 7 July 2006 (UTC)

Vonage actually does have some unusual features. Voicemail can notify an e-mail address with the phone # of the caller (and, coincidentally, most cell phones have an e-mail address that can be used to send text messages to them). Voicemail is also accessible online, which allows you to listen to your messages and delete them online. This also opens the possibility of archiving your voice mails on a computer or CD... as well as freeing you from Press-1-to-do-such-and-such Hell. There's also a capability called SimulRing that will make up to (I believe) 5 other phones ring when the Vonage line rings. The first to answer gets the call. It can be tricky, though, because the first voice mail/answering machine to pick up takes the call, and if the Vonage box is not online, none of the phones on the SimulRing list will ring. Overall, though, it's an interesting service with some unusual features that requires a little more thought than a normal phone line to get the most out of. -- Pluggo

[edit] V-Phone

Hi, I was looking for more information on the V-Phone and I was wondering exactly how it works? Thanks! 216.220.15.211 05:13, 26 August 2006 (UTC)

Does anyone know anything more about the USB adapter described on the main page? Like links to a site that has it for sale (or even more info about it) possibly? --Pluggo Try: Vonage V-Phone & SoftPhone Forum

[edit] Incorrect physics portrayed in Vonage commercial.

Readers please direct their attention to the colorful van appearing in the Vonage television commercials. The diffraction horn loadspeakers on the roof of the van are mounted incorrectly, with their long axis horizontally. The long axis should be oriented vertically for maximum dispersion in the horizontal plane, as sound waves will diffract more through the narrower apperature. I would have thought that a telecommunications company would take such matters of accoustic engineering more seriously.

The Fronde 21:48, 24 December 2006 (UTC)

Yeah, like everybody is an expertise in acoustics, right? Nobody cares except you. --128.97.181.114 05:38, 23 April 2007 (UTC)
Please be Civil when communicating with other editors. --SXT4\color{Red} \oplus 16:52, 8 August 2007 (UTC)

[edit] Logic? Fact or fict?

Does logic exist? I'm glad that the bose_headphone article no longer seems to include prices. Good. The iphone page has a pricelist!!!! Someone wants to delete sunrocket & IPhone_(Linksys)!!!!

Oy, what??

I am looking f/ a voip comparison - chart: sunrocket; vonage;... That's what I want.

Self-contradictory-website. Well, at least you're consistently ---- inconsistent. Ughhhh.

I'm pleased to have found public-safety_answering_point; however, needs much.

Thank You.


[[ hopiakuta | [[ [[%c2%a1]] [[%c2%bf]] [[ %7e%7e%7e%7e ]] -]] 11:46, 10 January 2007 (UTC)

[edit] Vonage Barred from Signing Up New Customers

Today Vonage was hit with a permanent injunction that prevents them from signing up new subscribers. Here's the story: http://www.lightreading.com/document.asp?doc_id=121318 Jehochman (Talk/Contrib) 19:17, 6 April 2007 (UTC)

[edit] Vonage Layoffs

Today, along with the announcement that Michael Snyder had resigned as CEO, Vonage laid off a number of it's employees - I being one of them. It would be nice to see some mention of that in the article, though I think it would be inappropriate for me to add that myself. It was/is a very painful day for those of us who just landed in the unemployment line - real people's live were affected by this. 65.78.120.56 01:57, 13 April 2007 (UTC)Shaun T. Erickson

  • It's newsworthy. Please provide citation: did you get an email or other company announcement? --Lexein 02:35, 13 April 2007 (UTC)

My only notification was in the form of an email, from my boss's boss, inviting me to a mandatory meeting to discuss changes in our area of the company. I was on the road though and unable to attend. When I arrived at work, it didn't take me long to figure out the actual purpose of the meeting I'd missed, which I'd suspected from the moment I received the email, so I went to HR, where they confirmed it for me. Beyond that, confidentiality agreements prevent me from discussing company business. 65.78.120.56 04:50, 13 April 2007 (UTC)Shaun T. Erickson

The main article is inconsistent about the number being laid off. It is mentioned in two places, as 10%(150) and 10%(180). I don't know the actual number, but the article should at least be consistent. 65.78.120.56 04:56, 13 April 2007 (UTC)Shaun T. Erickson

  • fixed -Lexein 05:43, 23 April 2007 (UTC)

[edit] New lawsuit....

Hey, I wasn't sure if this belongs in the article or not, but, apparently, a few weeks ago, SunRocket began a suit on Vonage... (Refs: [1] [2] [3] [4] [5] SQL(Query Me!) 05:19, 13 September 2007 (UTC)

[edit] AT&T Lawsuit

AT&T is suing Vonage for patent infringements as well -heresmyworld

[edit] "...national 911 call center,..."

In the event that a customer dials 911 prior to the 911 verification becoming complete, the call will usually be routed to a national 911 call center where a customer must supply basic information (name, location, nature of the emergency, etc.), after which the call will be transferred to a local public service answering point, like a local Police Department.

This needs much more data, including who is this "national 911 call center", "national nine-one-one call center", "national nine one one call center"!!!! Where?? What??

Please??

This does not answer much {of the question}: public-safety_answering_point.

{ verizon voicewing; VeriZon; Verizon_VoiceWing; VeriZon_VoiceWing.}

[[ hopiakuta Please do sign your signature on your message. ~~ Thank You. -]] 23:30, 26 October 2007 (UTC)

A source reference should be included in the article. I just looked at Vonage.com, and followed some links in their help section to find their information. No further details are provided, beyond it being a vonage owned call center. If you have further questions, contact the vonage. I don't think Wikipedia should be an FAQ of all things vonage. --- Barek (talk • contribs) - 17:58, 13 December 2007 (UTC)


[edit] usphone usphone.us

I've just learned of this company; their advertizing is:

  • "Choose Your Own Area Code";
  • "Get A U.S.A. telephone number anywhere in the World. We are USPhone.US".

In "okld frtvl", "okld" is Oakland;

what is "frtvl"?

Thank You,

[[ hopiakuta Please do sign your signature on your message. ~~ Thank You. -]] 03:05, 13 December 2007 (UTC)

This article is about Vonage, not "usphone.us". --- Barek (talk • contribs) - 17:58, 13 December 2007 (UTC)

That is one of the several points that I had intended to imply, that there is no article.

This page provides the same empty info. that we've already seen:


< http://vonage.com/help.php?article=966&category=29&nav= >:

"Vonage will send your call to a national emergency calling center and a trained agent will get you help."

Thank You for confirming that info. about this agency is even more of a secret than Iraq's weapons; that is my translation of your comment.

[[ hopiakuta Please do sign your signature on your message. ~~ Thank You. -]] 02:00, 15 December 2007 (UTC)

I don't understand why there not being a usphone article would be relative to the vonage article in any way. To me, your bringing it up on the vonage talk page serves no purpose.
As to Vonage's call center, I honestly have no idea why they would publish more info about it - most people don't care, so long as it exists and works. Few companies bother to say where their call centers are located. A quick scan of a few cell phone companies and cable companies show that none of them tell you where their call centers are located either. Seems you're making a big deal about nothing.
If you trully want to know, ask them. --- Barek (talk • contribs) - 03:55, 15 December 2007 (UTC)