Voce
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| Voce | |
|---|---|
| Fate | Closed |
| Founded | 2005 |
| Defunct | February 1, 2008 |
| Location | |
| Industry | Telecommunications, Concierge Service |
| Products | Wireless |
Voce was a premium Mobile Virtual Network Operator (MVNO) using the AT&T GSM network sold by Neiman-Marcus and created by Japanese company Faith Communications, some time in January ownership was transferred to SunCal Midwest. The service launched November 2005 and closed February 1, 2008. [1]
The MVNO targeted individuals who needed a concierge service in addition to a mobile phone. The startup cost was $500 with a $200 monthly charge (excluding tax). Included was a free handset with insurance included, replacements every twelve months, and free accessories; unlimited domestic calling and roaming; unlimited directory assistance, SMS, and WAP; personalized setup and training; and unlimited access to a concierge for travel assistance, technical support, and other services. The original plan was for a $1500 sign up fee and $500 monthly charge, but with new handsets every four months. [2] Handsets available were the Motorola KRZR, Nokia E61i, Nokia N95, LG Prada, Nokia 8600 Luna, Sony Ericsson W880i.
Voce was available in Arizona, California, Florida, Nevada, New Jersey, and New York.
Controversy arose in January of 2008, when many Voce clients were double billed on their last statements. Following this, on February 1, 2008, cell phone service was disconnected. Voce has not provided an official statement to its customers regarding the status of its network, but all company phone numbers are disconnected and Voce has not taken down their website.
Company executives have reported being fired over text messages, or simply having their phones turned off, confirming that the company is now out of business. [3] RCR Wireless News reports that, the former COO, Roy Kosuge, discovered that he’d been fired when is phone line was disconnected, he told the Los Angeles Times.[4]
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