Triangulation (family dynamics)
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Triangulation is most commonly used to express a situation in which one family member will not communicate directly with another family member, but will communicate with a third family member, forcing the third family member to then be part of the triangle. The concept originated in the study of dysfunctional family systems, but can describe behaviors in other systems as well, including work.
Triangulation can also be used as a label for a form of "splitting" in which one person plays a third person against the person that they are upset about. This is playing the two people against each other, but usually the person doing the splitting, will also engage in character assassination, only with both parties.
[edit] Family triangulation
In the family triangulation system the third person can either be used as a substitute for the direct communication, or can be used as a messenger to carry the communication to the main party. Usually this communication is an expressed dissatisfaction with the main party. For example, In a dysfunctional family in which there is alcoholism present, the non-drinking parent will go to a child and express dissatisfaction with the drinking parent. This includes the child in the discussion of how to solve the problem of the afflicted parent. Sometimes the child can engage in the relationship with the parent, filling the role of the third party, and thereby being "triangulated" into the relationship. Or, the child may then go to the alcoholic parent, relaying what they were told. In instances when this occurs, the child may be forced into a role of a "surrogate spouse" The reason that this occurs is that both parties are dysfunctional. Rather than communicating directly with each other, they utilize a third party. Sometimes, this is because it is unsafe to go directly to the person and discuss the concerns, as the person, particularly if they are alcoholic and/or abusive.