Touchpaper Software plc
From Wikipedia, the free encyclopedia
| Touchpaper Software plc | |
|---|---|
| Type | Private |
| Founded | 2000 |
| Headquarters | Woking, Surrey, UK |
| Key people | Graham Ridgway, CEO |
| Industry | Software |
| Employees | 200 (2007) |
| Website | [1] |
Touchpaper Software plc is a software company developing Customer Service Solutions (CSS) and IT Service Management (ITSM) software. Globally it employs approximately 200 employees at its headquarters in the UK and at offices in Ireland, Germany, South East Asia and the USA.
The software is based on the IT Infrastructure Library (ITIL) and implements a number of ITIL processes including Service Desk Management (including Incident Management and Problem Management), Change Management, Release Management, Configuration Management (including CMDB, Availability Management and Service Level Management.
The Touchpaper IT Business Management (ITBM) suite has a 6 process Pink Verification and is KCS verified. The Touchpaper ITBM Suite featured in the Gartner (leading industry analyst) Magic Quadrant for the IT Service Desk.
Contents |
[edit] Touchpaper meaning
The word Touchpaper refers to a strip of flammable paper used for lighting fireworks or firing explosives.[1] This name was chosen after the buyout of royalblue technologies from the royalblue group in 2000 to signify a new start.
[edit] Technology Partners
Touchpaper’s technology partners include Microsoft, LANDesk, Novell, Oracle, Business Objects, Autonomy, RightAnswers, Courion, Capscan, Knowledge Powered Solutions, Itheon and Castle Rock Computing
[edit] Products
Touchpapers products span three main categories:
IT Service Management
IT Service Management (ITSM) is primarily known as the process and service-focused approach of what is sometimes also known as IT management. The objective of ITSM is to help ensure the quality of IT service provision. The principles of ITSM cover the full management, maintenance and operation of an organization's IT infrastructure.
Customer Service Solutions
What customers and citizens want when they interact with an organization is helpful information systems, immediate responses to complaints and to be dealt with promptly and fairly (in their view, not the organization's view). How organizations engage with their customers should therefore be a fundamental part of the customer satisfaction measurement process for every organization. The need to manage and indeed exceed customer expectations requires more than a simple call logging and technology solution. Strong process integration is needed at both a human and a system level, otherwise cross departmental processes begin to break down, promoting customer dissatisfaction.
Network & Systems Management
Network and systems management systems that provide automated monitoring of IT environments plus notification of, and solutions to, issues and potential issues, can help IT departments to improve the efficiency of routine tasks.
Full Touchpaper Product list
- Touchpaper ServiceDesk,
- Touchpaper WebAnalyst,
- Touchpaper ResourceManager,
- Touchpaper MobilePortal,
- Touchpaper ActiveKnowledge,
- Touchpaper SelfService,
- Touchpaper ConfigurationManager,
- Touchpaper ProcessManager,
- Touchpaper ProcessApprover,
- Touchpaper ManagementInformation (MI),
- Touchpaper ActiveAssistance,
- Touchpaper DesktopManager,
- Touchpaper NetworkManager,
- Touchpaper PassMe,
- Touchpaper Computer Telephony Integration (CTI),
[edit] See also
- Article from CIO.co.uk: [2]
- Article from ZDNet [3]
- Article from silicon.vom [4]
- Article from publictechnology.net [5]
