Talk:TM Net

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[edit] Vandalism

There seems to be too much vandalism on this page. Too many anti-TM propaganda rubbish keeps getting added into the article. To vandals: please consider this as the 4'th warning against vandalism. Further vandalism to the article will result in a lock. --Pavithran (talk) 10:45, 28 December 2007 (UTC)

Thank you for fixing the page, last time i checked the page had only a business card appearance, a lot of information was deleted including the criticisms, please lock if edits continue to remove parts of the page. Current version is exactly what we need. I urge people to add to the page not remove from it. Also beware of user SeanCollins who has deleted the criticisms section after it was re-added by user Zomgbratto. —Preceding unsigned comment added by 219.95.11.69 (talk) 09:46, 30 December 2007 (UTC)
'What we need'? We? Sign your posts. Wikipedia is not a soapbox, and even if it were, you would be preaching to the choir. There are small, valuable additions being made to this page, please do not overwrite them with propaganda. The product list is just padding, an external link would be sufficient.SeanCollins (talk) 20:46, 31 December 2007 (UTC)
  • The criticism section is perfectly justified as numerous references have been provided and is still relevant to the article at hand. I do however agree with you on the Products and Services section. Please do not remove materials as you wish prior to discussion. With that said, I do agree with the earlier point you made (22'nd Dec 2007) regarding the Criticism section. I've added the tag for a cleanup on presentation. --Pavithran (talk) 17:03, 1 January 2008 (UTC)
I'm getting tired. Not only is perfect justification hard to come by, wikipedia's quidelines for references have nothing to say about number, only about reliability. Several of these references are blogs, second-hand news sites, or plain old commercial spam, having no requirement for fact-checking at all. I'll fix the minor problems you re-introduced with your revert, and edit the criticism section to remove the weasel words. Deleting the entire section was much easier than editing it. Some of the references weren't relevant to the opinion they were intended to support. A pity about the MCMC quality determinations, a reliable reference, but for what? Has it ever been enforced? I deleted the "...forced...Maxis to provide..." as it is nonsense. Also deleted "The solution ... appears to be..." as it has no factual content and is at odds with the added Access List Determination point. The P2P section... added a reference for P2P shaping. The "Others users have suggested...appears to be...appears to have" bit is deleted, it's not factual. The SIG bit is interesting, but the references are old and not a lot seemed to have happened. I've emailed Jeff Ooi to see if there's any update. —Preceding unsigned comment added by SeanCollins (talk • contribs) 10:04, 2 January 2008 (UTC)
From the horse's mouth:

The Streamyx User SIG was a brainchild of former TM net CEO, Michael Lai. After his resignation last year, TM net adopted a different corporate direction. The pro-tem found it untenable to carry on with the original ideals and objectives. It's no longer functional. Cheers Jeff

Feel free to edit my contributions, but adhere to the wikipedia policy of verifiability. SeanCollins (talk) 13:05, 2 January 2008 (UTC)
  • I agree with your latest edit. It highlights all the points with much of the unverifiable parts taken out. However I still think that the MCMC Quality of service guidelines should be mentioned in the article. So I've added another line to the "Poor speed and reliability" section. --Pavithran (talk) 18:35, 2 January 2008 (UTC)

[edit] Article Rewritten

1. I've rewritten the entire article.
2. I've maintained most of the previous texts but I've modified them to comply with Wikipedia's NPOV policy.
3. DO NOT revert the article, add on to it instead.
--Pavithran 15:58, 19 February 2007 (UTC)

I've just added an external link for Streamyx. I'm not sure that the list of TM Net products on this page meets Wikipedia's notability guidelines. Presumably the list can change at TM's discretion, and as far as I can work out from my dealings with them, the definitions of their products are not substantial. I think a factual account of TM Net need only include the first two sections.SeanCollins 01:57, 3 December 2007 (UTC)
Deleted the table of services - it's available on TM Net's website, linked from this article. Also deleted the criticisms section in line with the comments on the Criticism Section Template page. Given TM Net's stranglehold on Malaysian Internet access, I think it's crucial that some objective appraisal of their performance is included here. I am at present unable to find any. If there are editors out there willing to help track it down, please reply to this thread.SeanCollins (talk) 15:50, 22 December 2007 (UTC)

[edit] Controversies

Even though TMNET has very bad customer services and virtual monopoly over DSL connections for home users in most regions, It is hardly an "evil" organisation. Can we please cite facts in this article and not resort to blaming tmnet for their inefficientcy. Can we please provide citations for their "blaming bittorent users". I myself read it in the papers and laughed at their stupidity. ADSL is capped. A bittorent user cant exceed the limit given by TMNET. If the network is congested, TMNET should shoulder the blame. andrewkeith80 11:25, 15 July 2006 (UTC)

[edit] Reword

At least please edit this article. Sounds like it was pasted straight from a corporate brochure or something.

--Bukhrin 13:37, 2 July 2006 (UTC)

[edit] rewrite

i like the previous entry better. is it saved? it reflects tmnet more accurately

[edit] Corporate.

This entry is pointless now, it was fairly accurate and informative before as TMNet is known for it's lousy service and overselling in Malaysia.

Now it's straight out of the corporate brochure, may aswell not be here.

This is Wikipedia, not MS Small Business Directory.

[edit] O RLY?

What a bunch of corporate-centric lies. Heck...that article is full of spelling and grammatical errors even, nevermind accuracy.

It is a well known fact in Malaysia that TMNet provides incredibly poor service and has inept technicians. Streamyx's home broadband access is usually quite poor, with terrible latency and slow speeds. Most subscribers will eagerly change ISPs at the drop of a hat if it weren't for the fact that TMNet more or less holds a monopoly on internet access in Malaysia.

[edit] Revamped

I've added in significant citations to the article, including the link to "blaming Bittorrent users" on The Star TechCentral. Let's continue to fight for better broadband. Angry words and harsh language won't change things, but as stated by the wikipedia notice on the top of the page, in order for this page to gain credibility, we must have more references an inaccuracies. In the spirit of that, I've also removed "Moronic Multimedia Publishing System (MUMPS)" (wtf, I'm sure this isn't one of their services) from the list of TMnet's Products and Services. Let's make it more factually accurate and make this a page to be reckoned with - I've started by adding 12 references.

--Malaysiarocks 20:13, 20 July 2006 (UTC)

[edit] POV

THis page is highly POV. "Most significantly, it is also clear that TMnet has failed to meet the Quality Of Service Standard" Make that an "according to", Wikipedia does not push opinions on people. Copysan 08:13, 8 August 2006 (UTC)

Agreed. This entire article is very POV and offers no real info about the company, only complaints by dissatisfied users. Please monitor accordingly.--218.111.50.121 15:47, 26 August 2006 (UTC)
  • Agreed too. This article seems to be directed at critism of TMNet. I will try to rewrite the entire article. I'll maintain the critism under a Critisms section. I'm a Streamyx subscriber too, and I know that the service is bad. But that dosen't justify messing up Wikipedia.--Pavithran 08:32, 19 February 2007 (UTC)

[edit] POV Article - REMINDER

Guys, being a TMnet subscriber myself, I know how you feel about the problems with StreamyX. But let's be civilised. Wikipedia is a free online encyclopedia for the people, by the people. As such, and like all other encyclopedias, it's purpose is to provide knowledge and facts, NOT for anyone to vent their anger. Do not misuse this freedom we have here. Please provide only encyclopedic facts and not POV complaints.--218.111.50.121 16:06, 26 August 2006 (UTC)

I've done a general cleanup but I agree with you. This article is still in severe need of a NPOV improvement, additional citations, removal of unreliable citations, and other such improvements. Nil Einne 16:30, 20 September 2006 (UTC)

[edit] Downtime Rebate response email. (Acceptable?)

Dear Mr. xxx,

Thank you for bringing this matter to our attention.

We write in response to your complaint pertaining to the matter above.

We refer to your rebate request for the connection problem you had experienced on 8th May 2007. With regards on your enquiry regarding the rebate for the 1 day down time, please note that the minimum interruption period where we will take into consideration to propose for a rebate is 3 days. If the service disruption is restored within 3 days, it is considered acceptable as according to our procedure.

Due to that, we regret that we are unable to proceed with any adjustment in your account. We hope the above details revert to your query and your understanding in this matter is highly appreciated.

Should you require further assistance or would like to submit any enquiry / feedback, kindly visit www.tm.net.my and click "Need Help? Contact our Customer Service".

Thank you.


Regards, Maryam Customer Care Support, Internet Services, Customer Service Management, TM Retail

www.tm.net.my

(ICOMS#5?????1-??????)