Talk:The Carphone Warehouse

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[edit] Advertising

Not a subject I'm very knowledgeable about, so I'm reluctant to edit, but a couple of lines of this article (particularly the "28% growth" comment) seem to me to be perilously close to advertising. Loganberry (Talk) 01:26, 17 Jun 2005 (UTC)

I think you're being overzealous. The very fact Carphone warehouse is mentioned on this website is itself advertising. Just where do you draw the line? I think the growth of a company is notable, as long as coverage of growth of companies is proportionate, i.e. this is information which should be included in as many company articles as possible, rather than just mentioned in one article where the company has experienced significant positive growth. Information like this SHOULD NOT be ommited from an encycopedia merely for a concern over advertising.

Present the FACTUAL information in a proportionate manner but please do not omit it. Supposed 07:15, 2 May 2006 (UTC)

There is a need to improve the balance of this article and that of the associated TalkTalk article. They are both largely positive, reading like the annual report and company press releases. Further examples of well known factual reports of customer complaints, the repeated failure to deliver free broadband in a reasonable time and the punitive contract broadband customers agreed to (that Charles Dunstone later backed off from due to bad press coverage) need to be added with credible citations. -- Ashley VH 11:49, 1 November 2006 (UTC)

[edit] AOL UK

On the 1st November 2006, it is made public that Karen Thompson, AOL UK CEO and President AOL Europe, resigned and is succeeded by Carlo d'Asaro Biondo (previously CEO of AOL France).

Added "The Register" citation.

Ashley VH 22:37, 1 November 2006 (UTC)

[edit] TalkTalk

As there is a separate TalkTalk page, I suggest this subsection is mostly deleted apart from a link to the TalkTalk page. Any objections?

Ashley VH 22:36, 1 November 2006 (UTC)

[edit] David Ross

I keep finding references to David Ross as co-founder. I always thought that Charles Dunstone set up the company by himself. Does anyone have a definitive source?

Ashley VH 16:21, 2 November 2006 (UTC)

From the corporate website: CPW plc Board members. It states there that David Ross is the co-founder.

193.118.251.61 17:20, 25 April 2007 (UTC)

[edit] 100 AOL UK Jobs to be cut

Is there any rationale for anonymous user (IP 193.120.71.203) cutting the following reference to a Times article from the text? If not, I'll paste it back in.

100 jobs in AOL UK are expected to be cut by Christmas 2006.[1]

  1. ^ "AOL staff cuts follow its sale to Carphone Warehouse", The Times, 2006-10-12. Retrieved on 2006-11-03. 

Ashley VH 07:55, 6 November 2006 (UTC)

Anonymous user (IP 193.120.71.203) stated that "removed 100 job losses referance - nothing but media speculation. AOL have recruited around 10 employee's per week over the last 4-5,and continue to do so." However it is more than speculation that AOL is consulting on job cuts; AOL UK has notified the DTI and in fact notified staff (in line with legal requirements) in October 2006 that redundancies were necessary. The Times article states that AOL has begun to consult on the cuts, with 100 of a total 500 UK jobs expected to go by Christmas which is entirely correct. On this basis I shall revert yet again and ask that Anonymous user explain their rationale on this talk page or provide references to support their viewpoint. Note that if AOL UK are recruiting 10 staff per week this does not imply an increase in overall staff numbers.

Ashley VH 09:39, 7 November 2006 (UTC)

[edit] wrong date on timeline

Just noticed that the free BB launch date is wrong on this article too... I will read up on wiki's table markup when I get a chance but haven't got time at the moment - so if someone else could move it to 2006 that would be great ;) Paulfp 20:20, 8 November 2006 (UTC)

Now corrected. -- Ashley VH 12:20, 9 November 2006 (UTC)

[edit] Values

I'm planning on adding the CPW Values, so long as this isn't felt to be verging on advertising?

Here they are:

  1. If we don't look after the customer, someone else will.
  2. Nothing is gained by winning an argument but losing a customer.
  3. Always deliver what we promise. If in doubt, under promise and over deliver.
  4. Always treat customers as we ourselves would like to be treated.
  5. The reputation of the whole company is in the hands of each individual.

I was also going to highlight that the IT service has different values...

-- Ashley VH 16:26, 15 November 2006 (UTC)

Yeah corporate values aren't on any other company's page, I yanked them. Without them the page doesn't need to be flagged, I say :) Mathiastck 21:19, 17 May 2007 (UTC)

[edit] Cashback problems

Someone has edited a part that listed problems with claiming cashback and replaced it with the text below

"In the case of the One Stop Phone Shop, Customers have had a history of problems in claiming their cash back and in the promised delivery of mobile phones, which are often faulty upon delivery. Customers are then told to take their broken phones to the carphone warehouse- eliminating the aspect of convenience in online shopping.[1][2][3]"

I'm also not sure how genuine the claims above are. Also can anyone find the information posted previously about problems with cashback redemption? Supposed 19:33, 19 April 2007 (UTC)

[edit] TalkTalk

Hey, I've just been editing the TalkTalk article and I've deleted a bit which I thought would be more appropriate on the CPW page if anywhere at all. So, I've added it to the TT section on here, but feel free to delete it if you think it's not worth having here :-) Paulfp 16:19, 29 April 2007 (UTC)

[edit] "AOLUK Unlimited Broadband is no longer Unlimited"

Isn't this POV? I understand the invisible bandwidth cap that the article refers to does render the service limited by definition, but to put it in these terms isn't very encyclopaedic... I've deleted it for now because I believe it to be unverifiable when it's phrased like this. Rubberkeith 08:47, 9 August 2007 (UTC)

[edit] Information on AOL UK

None of the information is backed up with facts. Also it seems to be biased and trying to slag aol off. And I believe users are only throttled to 200kbit/s. And really I think the customer service was bad before the takeover. And the "invisible cap" of 60gb has not beeen confirmed. 60gb is the suspected amount. Aol say their is a fair usage policy so they can throttle who ever they deem to be unfair usage. 60gb or not.

[edit] Negative public opinion

There is a certain level of negative public opinion on carphone warehouse (like there is on many large and small companies). I'd personally be interested in reading an unbiased entry on it, potentially with a link to a entry on how many large companies have a level of complaints about it.. --87.194.248.18 (talk) 21:35, 29 December 2007 (UTC)

I'm going to remove the last sentence of 'marketing gimmicks' "It is clear, however, that this is an attempt to "secure" customers through the Carphone Warehouse takeover, during which some users have experienced an unreliable service, with certain websites (such as YouTube) being totally unavailable for days at a time.[citation needed]" Again, this seems to be a POV, and until the citation is linked in, I feel it should be removed, unless there are any objections --Idnehekim (talk) 20:49, 18 April 2008 (UTC)