Teleperformance
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| Teleperformance | |
|---|---|
 |
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| Type | Public Euronext: RCF |
| Founded | 1978, as Teleperformance[1] |
| Founder | Daniel Julien[2] |
| Headquarters | Paris, France |
| Key people | Daniel Julien, Chairman of the Supervisory Board
Jacques Berrebi, Vice Chairman of the Supervisory Board Michel Peschard, Member of the Board of Directors & Chief Financial Officer Dominic Dato, President of Teleperformance Group, Inc. & CEO of Teleperformance USA Group |
| Industry | Telecommunications, Customer Service, Cable television, ISP, Telephony, Financial Services, Retail Business, Catalog Sales, Healthcare, Pharmaceutical, Outsourcing |
| Services | Technical Support, Telephone Sales, Customer Service, Market Research, Buy-out, Management |
| Revenue | ▲ €1,385.2 million (FY 2006)[3] |
| Employees | 72,514 [4] |
| Website | http://www.teleperformance.com |
Teleperformance (TP) (Euronext Code 5180) is an international corporation which was founded in Paris, France in 1978 by Daniel Julien. Teleperformance provides customer service, technical support, and sales call center outsourcing as well as worldwide outsourcing services. Headquartered in Paris, France, Teleperformance has call centers worldwide in North America, South America, Asia, Europe, the Middle East, and Australia. It operates 281 contact centers in 45 countries through a number of subsidiaries, including Teleperformance USA, Lion Teleservices, CTM Telemarketing, DirectStar and Techmar. Its client base includes international telecommunications and technology companies such as Dell, Verizon and Sprint Nextel.
Contents |
[edit] History
1978: Creation of Teleperformance in Paris [5] by Daniel Julien.
1986: First international subsidiaries in Belgium and Italy.[6]
1987 - 1989: Association with Jacques Berrebi[7] and Christophe Allard[8] brings together the founding trio of SR. Communication.
1988: Opening of Teleperformance Austria[9] followed by other European markets such as Germany,[10] Sweden[11] and the United Kingdom.[12]
1993: Creation of Teleperformance USA.[13] The company begins to build its contact center activities in the United States.
1996 - 1998: Development of contact center activities in the Asia-Pacific region with the establishment of operations in Australia,[14] Philippines,[15] Singapore[16] and South Korea.[17] Stronger presence in Europe with multiple acquisitions, or start-ups in Switzerland,[18] Norway,[19] Denmark,[20] Greece, [21] Spain,[22] the Netherlands[23] and Finland.[24]
1999-2002: SR. Communication and Teleperformance merge to create SR. Teleperformance. SR.Teleperformance develops Technical Assistance solutions and launches the TechCity Solutions brand[25] in parallel. Extension of the contact center network throughout the Americas, into Argentina,[26] Brazil,[27] Mexico [28]and Canada.[29]
2004: SR. Teleperformance continues its worldwide expansion with the acquisition of CallTech Communications[30] in the U.S. and of MM Group,[31] the UK’s fourth largest provider of outsourced contact center services. SR. Teleperformance acquires a controlling interest in 3 companies located in Poland, the Czech Republic and Slovakia.[32] SR. Teleperformance increases its presence in the German market with the acquisition of the company All By Phone+Net.[33]
2005: SR. Teleperformance achieved over a billion Euro revenues[34] (1.19 billion € in revenues)
2006: SR. Teleperformance continues to expand into eastern regions with the acquisition of Teleperformance Russia[35] and Teleperformance China.[36] SR. Teleperformance becomes Teleperformance. Teleperformance completes the re-launch of the Global Portal website along with 12 individual country sites.
2007: Teleperformance acquires Twenty4help Knowledge Service AG to expand on their commitment to the technical support / help desk arena in the EU. [37] Teleperformance acquires AllianceOne, a leading Accounts Receivable Management company in the US.[38]
[edit] Teleperformance USA
Teleperformance USA, a subsidiary company of Teleperformance is headquartered in Salt Lake City, Utah. The company has call centers through out the United States. In 2006, Teleperformance announced the merger of its two most significant U.S. business entities, Teleperformance USA and CallTech Communications, LLC and retained the Teleperformance name[39][40].
Teleperformance USA manages and oversees all English speaking operations to the U.S. market from onshore, nearshore & offshore locations.
[edit] Market Services & Segments
• Customer Value Management
• Contact Center
• Management consulting / Strategy consulting
• Business Process Outsourcing (BPO)
• Mobile phone / Telecommunications
• Retail Business / Catalog
• Technical Support
[edit] Recognition and Awards
2007 CIS Magazine - Product of the Year 2006[41] [42]
2007 CIS Magazine Teleperformance recognized as Largest Global Outsourcing Provider
2006 Frost & Sullivan Award for Customer Value Enhancement
2005 Global Performer of the Year Award Awarded by CIS Magazine
2005 Teleperformance recognized as #1 Worldwide Customer Care Provider – Awarded by CIS Magazine
[edit] References
- ^ Teleperformance History. Retrieved on 2007-09-20.
- ^ Daniel Julien's Bio. Retrieved on 2007-09-20.
- ^ 2006 Annual Report, pg. 35. Retrieved on 2007-09-20.
- ^ 2006 Key Figures. Retrieved on 2007-09-20.
- ^ Teleperformance History. Retrieved on 2007-09-20.
- ^ Teleperformance History. Retrieved on 2007-09-20.
- ^ Jacques Berrebi Bio. Retrieved on 2007-09-20.
- ^ Christophe Allard Bio. Retrieved on 2007-09-20.
- ^ Teleperformance Austria. Retrieved on 2007-09-20.
- ^ Teleperformance Germany. Retrieved on 2007-09-21.
- ^ Teleperformance Sweden. Retrieved on 2007-09-21.
- ^ Teleperformance UK. Retrieved on 2007-09-21.
- ^ Teleperformance USA Company Overview. Retrieved on 2007-09-20.
- ^ Teleperformance Australia Company Overview. Retrieved on 2007-09-20.
- ^ Teleperformance Philippines. Retrieved on 2007-09-21.
- ^ Teleperformance Singapore. Retrieved on 2007-09-21.
- ^ Teleperformance South Korea. Retrieved on 2007-09-21.
- ^ Teleperformance Switzerland. Retrieved on 2007-09-21.
- ^ Teleperformance Norway. Retrieved on 2007-09-21.
- ^ Teleperformance Denmark. Retrieved on 2007-09-21.
- ^ Teleperformance Greece. Retrieved on 2007-09-21.
- ^ Teleperformance Spain. Retrieved on 2007-09-21.
- ^ Teleperformance Netherlands. Retrieved on 2007-09-21.
- ^ Teleperformance Finland. Retrieved on 2007-09-21.
- ^ Tech City Solutions. Retrieved on 2007-09-21.
- ^ Teleperformance Argentina. Retrieved on 2007-09-21.
- ^ Teleperformance Brazil. Retrieved on 2007-09-21.
- ^ Teleperformance Mexico. Retrieved on 2007-09-21.
- ^ Teleperformance Canada. Retrieved on 2007-09-21.
- ^ Teleperformance USA acquires 85% of CallTech Communications. Retrieved on 2007-09-21.
- ^ SR.Teleperformance acquires 92.5% of MM Group. Retrieved on 2007-09-21.
- ^ SR.TELEPERFORMANCE sets out to conquer Eastern Europe. Retrieved on 2007-09-21.
- ^ SR.TELEPERFORMANCE strengthens its presence in Germany. Retrieved on 2007-09-24.
- ^ Teleperformance 2005 Annual Report, pg. 35. Retrieved on 2007-09-24.
- ^ Teleperformance sets up in Russia. Retrieved on 2007-09-24.
- ^ Teleperformance China. Retrieved on 2007-09-24.
- ^ Acquisition by TELEPERFORMANCE of 100% of the share capital of Twenty4help Knowledge Service AG. Retrieved on 2007-09-24.
- ^ Teleperformance acquires a leading Accounts Receivable Management company in the US. Retrieved on 2007-09-24.
- ^ Teleperformance - Global Expert in Contact Center Management
- ^ Paris shares AFX at a glance outlook. Retrieved on 2007-09-12.
- ^ Awards & Recognitions. Retrieved on 2007-09-25.
- ^ Customer Interaction Solutions Magazine website. Retrieved on 2007-09-27.
[edit] External links
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