SugarCRM

From Wikipedia, the free encyclopedia

This article or section needs sources or references that appear in reliable, third-party publications. Primary sources and sources affiliated with the subject of the article are generally not sufficient for a Wikipedia article. Please include more appropriate citations from reliable sources, or discuss the issue on the talk page. This article has been tagged since December 2007.

SugarCRM
Type	Private
Founded	California 2004
Headquarters	Cupertino, California
Industry	CRM Software
Products	Sugar Community Edition, Sugar Professional, Sugar Enterprise
Employees	150+
Website	www.sugarcrm.com

SugarCRM is a Customer Relationship Management (CRM) software solution vendor.

Contents 1 History 2 Products 2.1 Versions 2.2 Deployment types 3 License 4 See also 5 External links 6 References

[edit] History

SugarCRM was founded in 2004 by John Roberts, Clint Oram and Jacob Taylor. The company began as an open source project on Sourceforge in April 2004. By September 2004, Sugar Open Source had been downloaded 25,000 times. In October 2004, the company was named "Project of the Month" on Sourceforge.^[1] The popularity of the project allowed the company to raise $46 million of venture capital from Draper Fisher Jurvetson, Walden International, and New Enterprise Associates.^[2] SugarCRM currently employs over 150 people.^[3] Sugar Open Source has been downloaded over 4,000,000 times^[4] and the project remains one of the most active on SourceForge.

The company operates a number of web sites, including its commercial web site SugarCRM.com, a development web site SugarForge.org, Sugar Exchange, a destination for purchasing third-party extensions, and user forums.

[edit] Products

[edit] Versions

SugarCRM develops CRM software in three versions:

• Sugar Community Edition
• Sugar Professional
• Sugar Enterprise.

Each product is produced from the same code tree with Sugar Community Edition containing roughly 85 percent of the functionality contained in Sugar Professional and Sugar Enterprise. The products are based on the LAMP stack of Linux, Apache, MySQL and PHP, although it is also well suited to running on other platforms that can deliver Apache, MySQL and PHP such as Windows, Solaris and Mac OS X. SugarCRM can also use alternative databases such as Oracle. Their functionality includes sales force automation, marketing campaigns, customer cases, collaboration and reporting. Sugar Community Edition is free of charge; Sugar Professional and Sugar Enterprise are sold at an annual subscription.

[edit] Deployment types

The company offers a Software as a Service (SaaS), on-premise offering and appliance solution.

[edit] License

On July 25, 2007, SugarCRM announced the adoption of the GNU General Public License (version 3) for Sugar Community Edition, the offering previously known as Sugar Open Source.^[5] The GPL takes effect with the release of Sugar Community Edition 5.0, scheduled for late summer 2007.

Previous versions of Sugar Community Edition were licensed under the SugarCRM Public License which is based on the Mozilla Public License and the Attribution Assurance License. While Sugar Open Source was freely redistributable and allowed for the inspection and modification of the source code and for the creation of derived works, there had been some concern in the community surrounding SugarCRM's use of the term "commercial open source" to describe its products.^[6]

[edit] See also

• Web application
• Vtiger CRM, an open source fork of SugarCRM
• Splendidcrm, an implementation on the Microsoft technology stack (Windows, C#, ASP.NET, SQL Server).

[edit] External links

• Official website
• Sugarforge — Plug-ins and third-party projects for SugarCRM

[edit] References