StarTek, Inc.

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See also: Star Trek
StarTek, Inc.
Type Public (NYSE: SRT)
Founded Greeley, Colorado (1987) (as "StarPak")
Headquarters Denver, Colorado, USA
Key people Larry Jones, CEO, President
David Durham, CFO
Patrick Hayes, COO
Industry Business Process Outsourcing
Products Call Centers (mainly telecommunications)
Revenue ▲$245.3 Million USD (2007)
Net income ▲$39.2 Million USD (2007)
Employees 8,000
Website www.startek.com
2007 Annual Report.

StarTek is a business process outsource company that was founded in Greeley Colorado in 1987 as the packaging company, StarPak. Originally contracted to pack early versions of Microsoft word processors, it eventually expanded to provide customer support for the product. Currently StarTek has expanded to include 22 facilities throughout the United States and Canada including the corporate headquarters in Denver Colorado.

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[edit] Major Clients

StarTek's main business is in providing call center support for the customer service departments of major United States telecommunication companies. StarTek's two largest customers account for 72% of the business' total revenue. In the 2007 fiscal year The New AT&T accounted for 50.4%; T-Mobile USA (a subsidiary of Deutsche Telekom) 21.8%. To a lesser extent, StarTek also provides outsourcing support to companies in the banking and finance sector, consumer packaged goods/retail, information technology, and insurance. StarTek also provides customer services and technical support for such companies as Qwest, Verizon Wireless Prepay, Cincinatti Bell Wireless, Comcast, Nikon and The New AT&T.

[edit] Operations

Listed are the locations of StarTek's operations, with the year the facility opened in brackets.

United States

  • Denver, Colorado (2000) 2 locations
  • Grand Junction, Colorado (1999)
  • Greeley, Colorado (1998) 2 locations
  • Grand Junction, Colorado (2000)
  • Decatur, Illinois (2003)
  • Alexandria, Louisiana (2003)
  • Enid, Oklahoma (2000)
  • Big Spring, Texas (1999)
  • Collinsville, Virginia (2004)
  • Lynchburg, Virginia (2004)
  • Petersburg, Virginia (2005)
  • Laramie, Wyoming (1998)
  • Victoria, Texas (2008)
  • Mansfield, Ohio (2008)

Canada 39% of StarTek's revenue is generated through its Canadian operations.

  • Regina, Saskatchewan (2003)
  • Cornwall, Ontario (2001)
  • Hawkesbury, Ontario (2006)(Closed in Summer 2007)
  • Kingston, Ontario (2001) 2 locations
  • Sarnia, Ontario (2003)
  • Thunder Bay, Ontario(2006)

[edit] AT&T

StarTek's largest customer until October 2004 was AT&T Wireless Services, Inc. When AT&T's wireless service was purchased by SBC Communications it was merged with SBC's Cingular Wireless brand and StarTek began working under that brand. In late 2005 SBC merged with AT&T Corp. and SBC took on the AT&T name. When SBC (now as AT&T Inc.) merged with Bell South it became the majority owner of Cingular Wireless. In an effort to re-brand Cingular it was relaunched in early 2007 as AT&T. Once again, StarTek found its largest customer to be AT&T.

[edit] See also

[edit] References