Talk:Speech analytics

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[edit] Not specific to telephone speech

The article currently defines speech analytics only in relation to telephone speech, and specifically contact centers. It needs rewording to clarify speech analytics is a general technique, applicable to any speech, aimed at finding out one or more of a number of bits of information about the speech, e.g. what was said, who was speaking, what languages were used, what emotional states the speakers were in etc etc.

The contact center applications can be used as examples, but shouldn't dominate the general definitions in the article. Howard Wright 11:45, 13 February 2007 (UTC) Howard Wright