Talk:Service management

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The ITIL defines "Service Management" as "a set of specialized organizational capabilities for providing value to customers in the form of services" (Service Strategy, 2007) and goes on to define a service life cycle. —Preceding unsigned comment added by 164.223.72.5 (talk) 16:45, 2 October 2007 (UTC)

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I don't think this is at all an authorative description of service management. it lacks references. the external links are odd and the first two are just vendor advertisments. I see no reference to or even awareness of ITIL, which is considered the Best Practice in ITSM

• I think this has been cleaned up, but could still use expansion. Chrisny2 00:59, 14 June 2006 (UTC)

{{NPOV}} The statement that "Components of ICT Service Management require automated systems " is IMHO pushing a software vendor POV. The presence of links to two vendors in the external references is inappropriate and I propose deleting them.

Likewise can anyone suggest who all these people are in the external links and their relevance to the article? Pukerua 23:13, 23 June 2006 (UTC)

Service Management, is broader than IT Service Management it encompases ITSM, but also network management, asset management and other diciplines. The idea is that a process-based approach, as outlined in ITIL and executed in ITSM can be applied to other types of services to make them consistent and reliable. Godfreyk 12:13, 15 November 2006 (UTC)

Service Management is also starting to include the CobiT IT Controls, CMMI, etc. It's far broader in scope than this article describes.