Self-service kiosk
From Wikipedia, the free encyclopedia
The self-service kiosk or interactive kiosk, rose with the development of the ATM and adoption by consumers coupled with advanced technologies such as touch-screens. Self-service kiosks are hardware devices that work in combination with self service software, allowing users to perform any number of possible transactions. The method of input is either a keyboard, touch-screen, or both. Some kiosks include card readers, ticket and receipt printers, bill and coin depositors, robitic product arrays and other more complex mechanical devices.
Intended for both consumers and business industries, benefits include ease of access, reduced transaction time, access to information and the ability to perform multiple transactions. Referring to the success of their DVD rental kiosks, Gregg Kaplan, CEO of Redbox, in an article for Serviceworld.com, the company "noticed that people liked to use kiosks because they could be in control of their transactions."[1]
The DS line. Serious Signage.
*Bill payment
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*Check cashing
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*Credit applications
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*Retail product information
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*Customer check-in
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*Internet access
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*Visitor management and security
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*Various other financial and retail applications
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== Business benefits ==
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* Reduction in staff and real estate requirements since one employee can monitor multiple Self-Service Kiosks
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* Unattended operation with extended service hours and off-site locations
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* Provide users with a more enjoyable experience boosting customer satisfaction
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* Track usage statistics
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== Industries ==
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* Travel & Transportation
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** Airline & Airports
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** Hotels & Convention Centers
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** Rail, Bus & Transit
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* Retail
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** Fast Food / Quick Service Retail
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** Grocery
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** Payment / Billpay
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** Informational
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* Ticketing & Event Promotion
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* Casinos / Gaming / Off-Track Betting
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* Government Services
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** Postal
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** Motor Vehicles
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** Employment & Social Services
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** School Security and Visitor Screening
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** Border Control & Security Pre-clearance
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** Lotteries
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* Medical
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==References==
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== External links==
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