Run Book Automation

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Run Book Automation (RBA) is the ability to define, build, orchestrate, manage and report on workflows that support system and network operational processes. A run book process can cross all management disciplines and interact with all types of infrastructure elements, such as applications, databases and hardware.


According to Gartner, the growth of RBA has coincided with the need for IT operations executives to deliver and prove higher IT operations efficiencies including reducing mean time to repair (MTTR), increasing mean time between failures (MTBF) and automating the provisioning of IT resources. In addition, it is necessary to have the mechanisms to implement best practices (for example, implement and manage IT operations processes in line with IT Infrastructure Library ITIL), increase IT personnel effectiveness (for example, automate repetitive tasks associated with IT operations process) and have the tools to fully report on how the processes are executed in line with established policies and service levels.


[edit] References

  • IT Operations Run Book Automation, by David Williams, Gartner. May 4, 2007.


[edit] Leading Vendors in Run Book Automation include:

  • Tidal Software's Intelligent Automation for the Exchange Infrastructure
learn about Business Process Management www.tidalsoftware.com[1]


  • NetIQ Aegis [2]
  • IBM Tivoli Software (Tivoli Provisioning Manager, Service Management Platform, Release Process Management) Overview
  • BMC Software (with its acquisition of RealOps in July 2007)
  • Hewlett Packard (with its acquisition of Opsware/iConclude in 2007)
  • Opalis www.opalis.com
  • Optinuity
  • Stratavia

[edit] Emerging Vendors include:

  • Enigmatec
  • RES Software (RES Wisdom offers Run Book Automation for Windows)