Resource Software International Ltd.

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Resource Software International Ltd. (RSI) is an international communication management development company, with head offices in Oshawa, Ontario, Canada.

Contents 1 The Company 2 See also 3 External links 4 References

[edit] The Company

Resource Software International Ltd. (RSI) was founded in 1990 to develop, manufacture and distribute communication management applications for: call accounting, computer telephony integration, screen pops, desktop productivity, switch management, toll fraud, alert notification, wake up calls, hotel and motel billing, instant messaging, carrier comparisons, rebilling, facilities management, equipment billing. They also provide a number of outsourcing and managed services including invoice analysis, rebilling and remote web call accounting.

In August 2000, RSI acquired the assets of Revolution Software, a call accounting company previously located in Needham, MA. The integration of two popular product lines under one umbrella broadened their comprehensive communications management portfolio that includes Revolution Web Call Accounting, Telecost CMS (Canada), Shadow CMS and Visual Rapport.

In May of 2007, RSI acquired MerAssistant, from PBXInfo LCC, strengthening its position as the leading provider of communication management solutions for Nortel telephony platforms. MerAssistant is a switch management application intended for the non-technical telecom manager that requires intuitive solutions for moves, adds and changes (MACs) to his telephony equipment.

In December of 2007, RSI launched a new hosted call accounting service, available anywhere, anytime, to cater to the needs of small, medium and enterprise customers. The new service reduces overhead costs, maintenance fees and the need for internal personnel to learn telecom management software.

RSI partners with many communication equipment providers:

• Nortel^[1]

• Avaya^[2]
• Cisco
• Mitel
• Alcatel^[3]

[edit] See also

• RSI
• call accounting
• call detail record or CDR
• CMS
• SMDR or Station Message Detail Record
• Revolution Software, a UK gaming company

[edit] External links

• Resource Software International Ltd. (RSI) Corporate Homepage for RSI. Products include Visual Rapport, Revolution Web Call Accounting, Telecost and Shadow CMS.
• Nortel Compatible Products Tailored solutions for Nortel Networks platforms including call accounting, switch administration, CTI applications and Contact Management.
• Cisco Partners Solutions Catalog Cisco Technology Partners IP Telephony Call Accounting

[edit] References

1. ^ RSI a Nortel Developer Partner. Retrieved on 2007-06-16.
2. ^ Three RSI Solutions Now Rated Avaya Compliant. Retrieved on 2007-06-16.
3. ^ RSI Teams Up with Alcatel to Provide Voice & Data Management Applications on the Alcatel OmniPCX 4400. Retrieved on 2007-06-16.