Phil Crosby

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Phil Crosby
Image:Phil Crosby.jpg
Born 18 June 1926 (1926-06-18)
Wheeling, West Virginia, USA
Died August 18, 2001 (aged 75)
Winter Park, Florida, USA
Occupation Quality Guru
Spouse Peggy

Philip Bayard "Phil" Crosby, (June 18, 1926–August 18, 2001) was a businessman and author who contributed to management theory and quality management practices.

Crosby initiated the Zero Defects program at the Martin Company Orlando, Florida plant [1]. As the quality control manager of the Pershing missile program, Crosby was credited with a 25 percent reduction in the overall rejection rate and a 30 percent reduction in scrap costs.

In 1979 after a career at ITT, Crosby started the management consulting company Philip Crosby Association, Inc [[1]]. This consulting group provided educational courses in quality management both at their headquarters in Winter Park, Florida and at eight foreign locations. Also in this year Crosby published his first business book, Quality Is Free. This book would become popular at the time because of the crisis in North American quality. During the late 1970s and into the 1980s North American manufacturers were losing to market share to Japanese products largely due to the superiority of quality of the Japanese products.

Crosby's response to the quality crisis was the principle of "doing it right the first time" (DIRFT). He would also include four major principles:

  1. the definition of quality is conformance to requirements
  2. the system of quality is prevention
  3. the performance standard is zero defects
  4. the measurement of quality is the price of nonconformance

Crosby's prescription for quality improvement was a 14 step program. His belief was that a company that established a quality program will see savings more than pay off the cost of the quality program ("quality is free").

Contents

[edit] Bibliography

  • Crosby, Philip (1981). The Art of Getting Your Own Sweet Way. McGraw-Hill. ISBN 0-07-014527-X. 
  • Crosby, Philip (1984). Quality Without Tears. New York: McGraw-Hill. ISBN 0-07-014511-3. 
  • Crosby, Philip (1988). The Eternally Successful Organization. New York: McGraw-Hill. ISBN 0-07-014533-4. 
  • Crosby, Philip (1990). Leading, the art of becoming an executive. New York: McGraw-Hill. ISBN 0-07-014567-9. 
  • Crosby, Philip (1994). Completeness: Quality for the 21st Century. Plume. ISBN 0-452-27024-3. 
  • Crosby, Philip (1995). Philip Crosby's Reflections on Quality. McGraw-Hill. ISBN 0-07-014525-3. 
  • Crosby, Philip (1996). Quality is still free: Making Quality Certain in Uncertain Times. McGraw-Hill. ISBN 0-07-014532-6. 
  • Crosby, Philip (1997). The Absolutes of Leadership (Warren Bennis Executive Briefing). Jossey-Bass. ISBN 0-7879-0942-4. 
  • Crosby, Philip (1999). Quality and Me: Lessons from an Evolving Life. Jossey-Bass. ISBN 0-7879-4702-4. 

[edit] Footnotes

  1. ^ Harwood, William B (1993). Raise heaven and earth: the story of Martin Marietta people and their pioneering achievements. Simon & Schuster. ISBN 0671749986. 

[edit] References

  • The Five Pillars of TQM, Bill Creech, Truman Talley Books, New York, 1994, ISBN 0-452-27102-9 page 478
  • The Quality Book, Greg Hutchens, published by QPE, Portland, OR, 1996 page 2-68

[edit] See also

[edit] External links

Persondata
NAME Philip B. Crosby
ALTERNATIVE NAMES Phil Crosby
SHORT DESCRIPTION Quality Guru
DATE OF BIRTH 18 June 1926
PLACE OF BIRTH Wheeling, West Virginia, USA
DATE OF DEATH August 18, 2001
PLACE OF DEATH Winter Park, Florida, USA
Languages