Talk:Outsourcing relationship management
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[edit] COI and advertisement
This article seems to be mainly about outsourcing yet advocates the term Outsourcing Relationship Management -- not unknown, but certainly not as pervasive as the article suggests. The illustration was created by by Accelrus Technology Group[1], which links to janeeva.com for "outsourcing relationship management". Michael J. Young, the sole proprietor of Accelrus Technology Group, is the vice-president of marketing at Jeneeva.[2]
I've removed the following external links from this page
- IAOP - International Association of Outsourcing Providers (professional assoc.)
- Vantage Partners Relationship Management Practice (advisory)
- Janeeva Outsourcing Governance (software)
- PricewaterhouseCoopers Outsourcing Practice (advisory)
- Digital Fuel Service level management (software)
- Oblicore Service level management (software)
I suggest this article be deleted on the grounds it was created for purely promotional purposes. But if it can be cleaned up soon.... --Busy Stubber (talk) 21:16, 7 January 2008 (UTC)
- Busy Stubber - thanks for the feedback. This is my second revision of the Outsourcing relationship management page and I've really tried to stick to the rules. I didn't attempt to mask my ID when I created the article (as you readily discovered). BTW, I'm no longer an employee of Janeeva (and wasn't at the time I wrote the article). Here's where I am with this article:
- For reference, see the article on Customer relationship management. CRM is very much similar to ORM: it's defined around management discipline, organizational structure/processes and underlying technologies. They really are inseparable. Much of the CRM article is about the technology providers, for example. In the ORM article, I tried to include a structure around these three areas and I referenced all of the relevant (and competitive) technology providers, not just Janeeva. I believe it is important that we get a working definition up on Wikipedia, especially at this relatively early stage of development of ORM (< 6 years). I'll do what I can to fix this up. But I'm not sure how to "clean up" this article because I don't see how it reads like an advertisement (maybe I'm too close to it...). I do notice that another contributor has already put in some additional relevant background. Accelrus (talk) 20:42, 22 January 2008 (UTC)
