NICE Systems

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NICE Systems (NASDAQ: NICE) is an Israeli technology company based in Ra'annana, Israel and Rutherford, New Jersey which specializes in emotion-sensitive software and call monitoring-systems for security organisations and corporations worldwide including the New York Police Department, Vodafone, and Citibank

1 Products
2 Markets
- 2.1 The Contact Center and Enterprise Sector
- 2.2 The Public Safety and Security Sector
3 Major Customers
- 3.1 Enterprise Sector
- 3.2 Public Sector
4 External links

[edit] Products

The NICE software records calls, monitors quality, and detects emotion. Levels of emotion can be set to trigger detectors. Calls can be automatically flagged for more careful study by company managers. The level of emotion is measured by changes in scale and rate of voice pitch, and by the number of interruptions. The program also looks at eight other elements of speech, but NICE Systems does not name them publicly.

The firm is the leading provider of Insight from InteractionsTM, offering comprehensive performance management and interaction analytics solutions for the enterprise and public safety and security markets. Advanced interaction analytics are performed on unstructured multimedia content - from telephony, web, radio and video communications. NICE brings the power of Insight from Interactions to IP contact centers, branches, and command and control centers. NICE's solutions are changing the way organizations make decisions, enabling them to proactively improve business and operational performance and address security threats. NICE has over 24,000 customers in 100 countries, including over 75 of the Fortune 100 companies. NICE's Insight from Interactions solutions are used throughout the contact center and enterprise sector, and in public safety and security organizations.

[edit] Markets

[edit] The Contact Center and Enterprise Sector

NICE is the market leader in providing fast and efficient solutions for the capture, storage, retrieval and analysis of customer interactions for the enterprise sector, including contact centers, financial trading floors and facilities organizations. Such organizations handle and record many thousands of interactions (phone-calls, emails and more) every day. NICE offers a uniquely holistic view of customer interactions, with the broadest set of performance and analytics solutions, each a leader in its category, addressing the full spectrum of business issues from strategic to operational, from providing competitive intelligence to reducing operational expenses. Using NICE's multi-dimensional interaction analytics, these organizations can identify specific customer interactions and analyze their content. This enables both contact center managers and other business users to gain valuable insights, take appropriate actions, and improve the business performance of the enterprise. NICE provides cost-effective solutions that operate in TDM, hybrid and VoIP environments for maximum flexibility and reliability.

[edit] The Public Safety and Security Sector

NICE's next generation security solutions empower security personnel to detect, prevent and respond to threats in real-time, and to investigate and reconstruct criminal and security cases. NICE provides advanced video surveillance and control services that ensure the security of facilities and allow for the remote evaluation of objects, vehicles and individuals. NICE also provides proven incident monitoring and reconstruction solutions for communication systems that enable public safety professionals and First Responders to increase the effectiveness and accuracy of incident inquiry.

Global Reach, Local Expertise NICE's world-wide activities are organized by regions -North America, Asia/Pacific (APAC) and Europe/Middle East/Africa (EMEA). With an extensive distribution and support network around the world, NICE offers customers the security of a global network reinforced by the local knowledge of its certified and highly-trained channels, partners and support staff.