Talk:Newegg

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I just found out about Neweggmall.com Does that site deserve a mention in the article? http://www.pcmag.com/article2/0,2817,2286275,00.asp —Preceding unsigned comment added by 160.39.129.157 (talk) 01:21, 2 May 2008 (UTC)

Is this the same company that uses newegg.com? I can't find any reference to Kansas City on their website. --David Iberri | Talk 17:36, Feb 10, 2005 (UTC)

i think they bumped up their shipping charges.


This article says that Newegg was founded in 2000 and is based in La Puente.. But according to their website [1], they were founded in 2001 and are based in City of Industry... I'm confused. (Yes, I could change the article, I suppose, but I'm too shy to actually change something. :P ) --Peng 01:57, 10 May 2005 (UTC)

well, City of Industry and La Puente are often confused. Somehow the cities borders are scattered and incoherrent so it depends on who you're asking, but they're based officially out of La Puente.
Oh, all right.. --Peng 11:44, 24 Jun 2005 (UTC)
http://whois.sc/newegg.com says la puente - Brewthatistrue 5 July 2005 22:59 (UTC)

Contents

[edit] Chiefvalue.com

seems to be the same company [2] [3]—Preceding unsigned comment added by Brewthatistrue (talk • contribs) 22:59, 5 July 2005 (UTC)

a) Look at the WHOIS info for CV. It's registered to ABS Computers, which is tied to Newegg.
b) Look at the contact info. Notice how the mailing address is identical to that of Newegg's?—Preceding unsigned comment added by 71.111.204.2 (talk • contribs) 15:28, 7 July 2006 (UTC)

[edit] Chief Value is NOT Newegg

Despite contrary evidence provided by Chief Value this rumor persists! Why?; Chief value shares a warehouse, both sell similar products, and both are offered similar discounts by said warehouse which they then pass on to the consumer. Everything points to a single poster who disappeared after providing unsubstantiated “evidence” on reseller ratings forum. Chief Value provided the following when asked,

Thank you for your recent email. Chiefvalue is in fact not related to Newegg. We are owned by Two separate owners, neither of which are Newegg. However there is always some confusion as we use the same distribution warehouse as they do. This is very similar to as if a distribution warehouse that sells to both Circuit City and Best Buy, but are not the same company. I hope I have been able to answer your questions the best I can. If you have any further questions, feel free to send us an email or give us a call at 1-888-611-4165. Thank you.

Sincerely, Minh Ho Customer Service Representative


I don't buy their explanation. They use the exact same warehouses that Newegg uses with the same inventory. Makes no sense for them to have different owners to me. Slides
Ever heard of Virtual Fulfillment? A warehouse can ship for multiple unrelated vendors. In fact, if you order big ticket items (such as expensive printers and copiers), oftentimes regardless of who you order it from, they all ship from the same distribution warehouse directly from large distributors.—Preceding unsigned comment added by 12.47.197.247 (talk • contribs) 17:43, 31 May 2007 (UTC)
But it doesn't explain the startling similarity between the sites, and does sharing warehouses require pricing the products the same and having sell outs at about the same time?
While this may have been the case in the past, Chief Value does seem to be owned by NewEgg now. At the bottom of the chiefvalue site, it says it is a NewEgg Inc. company. They might be operated independently, but from the text on the site I don't see how they could currently say they are not related and owned by separate owners. Dpeters11 18:02, 3 August 2007 (UTC)


The website no longer states this. However, the evidence has been overwhelmingly supportive of more than a casual connection between Newegg and Chief Value, in spite of a written denial by a Chief Value employee (assuming an employee would even know beyond what they were told). What the Chief Value employee denied was that Newegg and Chief Value are the same company nor do they have the same owner. That much may have been true.

Newegg was originally a subsidiary of ABS Computers, which itself had somewhat of a convoluted history with a company named NuTrend. Back in the day (1995 ~ 1998), ABS and NuTrend were two business entities operating side-by-side under the same roof with different mailing address and phone numbers. Both took out separate advertisements in Computer Shopper as different companies. However, you could order from ABS and your invoice might arrive with NuTrend printed on it. In 2004, NuTrend 'merged' into ABS Computer, though it was clear a relationship existed long before, or many industry sources would not have been referring to them as ABS/NuTrend as early as 1998. Moving along...

Chief Value is later created from ABS as well, making both Newegg and Chief Value subsidiaries of ABS. At this point, both would have the same parent company, but the subsidiaries are in fact two different legal entities. Then ABS becomes a subsidiary of Newegg, while Chief Value remains a subsidiary of ABS.

That would make the claim of the Chief Value employee true; Newegg and Chief Value are not the same company, both have different owners. Chief Value is owned by ABS while ABS is owned by Newegg. Newegg itself may be further owned by some other holding or parent company.--Brewster1971 (talk) 04:01, 9 February 2008 (UTC)

[edit] Newegg's Cult of Personality

The connection of a Cult of personality with Newegg may sound a bit odd at first, but I would like someone to comment about this. Repeatedly throughout Newegg's product reviews as well as testimony that I have heard from individuals, I encounter massive exultation of Newegg, almost to the point of disbelief and making me believe that such interest is manufacturered or adulterated. Are individual consumers really that satisfied with this firm, or does the firm just undersell expectations to its consumers? In any case, it appears that Newegg has certainly harvested a loyal customer base. Mattp3d 06:57, 21 July 2005 (UTC)

As a long-time customer of Newegg myself, I can truthfully say that I believe such enthusiasm and customer loyalty to be completely genuine. Newegg is widely known in the computer hardware/gaming community as having some of the best prices for components along with good customer service and return policies. I am personally a big fan of their customer reviews, which number in the dozens or hundreds for most products -- it's very easy to see what experiences others have had with the product you're thinking about buying. Much of the support also comes from the fact that Newegg's shipping partner, FedEx, often delivers items a day earlier than the tracking info leads the customer to believe... So sometimes people attribute that "nice surprise" to Newegg, when in fact it was FedEx who made the early delivery. It could be that FedEx deliberately overestimates shipping times, I don't know. (They've recently added UPS as a shipping option as well.) --Nothlit 20:59, 18 August 2005 (UTC)
I'm also a fan of Newegg's prices, delivery speed, and customer relations practices, and have purchased from them many times. Newegg does have a solid reputation with the tech crowd, with goodwill similar to what Google has. On the occassions when there's a problem, I've never had difficulty contacting their support and getting a live person. And the Fedex factor, ease of tracking, and never late delivery dates (not sure if credit goes to Fedex or Newegg for putting pressure on them) is also part of the reason. So I don't find the praise to be artificially manufactured. But I will note one cavaet about the reviews posted on their website -- any really negative ones are removed by their staff. They state that the reviews are there for promotional purposes. You might get away with a slightly negative review if you say the product isn't that good but newegg still rocks, or say that this product isn't as good as another product on newegg. But if you say very negative things in your review, Newegg will remove your review b/c it might "hurt sales."—Preceding unsigned comment added by 151.205.180.171 (talk • contribs) 17:10, 11 December 2005
It's no trick - the company is genuinely that good. I've never done business with any company that has fostered loyalty in me like NewEgg does. They are a phenomenal company, and I really can't think of any other company that I've ever done business with that compares. They're known to have an extremely helpful RMA process - I've never heard of a single person who received a damaged or otherwise unsatisfactory product that NewEgg refused to take back and replace. When it comes to vendors, I'm an extremely demanding person - I expect to get my money's worth. That said, I really can't think of a single knock against NewEgg. They have become the store for the computer building and gaming community. Sorry for ranting, but I just wanted to stress how great of a company they are, and that the testimonials you see on their website are genuine.--CBrewster 18:13, 10 May 2007 (UTC)
Yep, the reviews are censored, but you can generally get away with telling the truth about a bad product if you mention a lot of irrelevant "pros", and most reviewers know this.. so don't trust the average # of stars, but otherwise the reviews aren't too inaccurate. Anyway, yes newegg does have a cult fanbase that borders on fanaticism. I love the egg myself, my stuff always ships in less than half an hour on weekdays and gets here in about 2 days. Also I hear rave reviews for their RMA process (returns).. apparently newegg will replace it for any reason at all if you just ask. --frotht 00:30, 12 September 2007 (UTC)


[edit] NO REAL MAJOR CONCERNS

I have made many purchases from newegg, and I have never received anything that I didn't order. I feel comfortable about that part of their operation. I, too, wonder about the shipping amounts, but I'm not concerned enough about it to do the detective work that would be required. The one thing that upsets me more than anything is the length of time it takes them to process my orders prior to getting them into the hands of the shippers(UPS or FEDEX). Only one was shipped expeditiously, and it was a single item order. Still other single item orders did not fair as well. I know that they don't always have the best prices either, but from my experience so far, if they are close, I'll order from them because I know what to expect. It's like doing business with an old friend; he may not be the cheapest or the fastest , but you know, usually, what the end result will be. I think that there is somewhat of the cult effervescence involved, too, but I guess everybody wants to be part of something positive. --cerberus 03:09, 30 May 2006 (UTC)

[edit] Who owns who?

On the ABS computer page, it states that Newegg owns the ABS (aka Always Better Service). However, on the Newegg page it says that ABS owns Newegg. Which is the correct statement? --Nick2253 23:41, 7 September 2006 (UTC)

Did some (Google) research and found this article. ABS is now a subsidiary of Newegg and I've fixed the article to reflect that. --theSpectator talk 04:47, 24 September 2006 (UTC)

[edit] In Europe

I could've sworn I read something about NewEgg opening a site for the UK. What happened? The_Irrelevant_One 11:08, 11 September 2006 (UTC)

I remember the same thing, I read it hear: http://theinquirer.net/default.aspx?article=28938 so a not to be trusted source spreading rumour unconfirmed and none materialised—Preceding unsigned comment added by 193.110.85.248 (talk • contribs) 15:31, 13 September 2006 (UTC)
Ah, that's too bad...I think I read it at The Register. The_Irrelevant_One 11:21, 14 September 2006 (UTC)

[edit] Contradiction

In the beginning of the article, it says the name comes form a Taiwanese Philosophy. In the last section it says it is from a Chinese philosophy. I think it needs to be adressed as to which one it really comes from. Alex43223 Talk | Contribs | E-mail 04:09, 6 December 2006 (UTC)

Good catch. I took the easy way out by removing both countries and slapping a {{fact}} tag on the line. Regardless of the country of origin, it is going to need to be sourced. Koweja 16:33, 6 December 2006 (UTC)
Taiwan is(was) part of China, though there are also intensive political argument for this claim. It is 90% safe to say Taiwanese philosophy= Chinese philosophy. But I am not sure in this case because I am not aware of any prominent Chinese philosophy related to new egg. --Leo 12:29, 29 December 2006 (UTC)

[edit] Canada

I've completely removed the section on Newegg in Canada. The newegg.ca domain is now a front for bmnq.com, so it seems they lost the domain. Aside from that there is no real evidence, just rumors and speculation, with the only source being a single unofficial forum post which is obviously wrong. Koweja 17:07, 6 March 2007 (UTC)

I disagree with your statement. I have personally recieved an email from the Newegg administration confirming this desire of expansion. Jo9100 02:39, 3 July 2007 (UTC)
The desire was there and the plan was all formulated. It was some internal conflict that caused the pause in execution of any immediate expansion plans.—Preceding unsigned comment added by 24.84.66.162 (talk • contribs) 00:35, 7 July 2007 (UTC)

[edit] NewEgg's prices

I think that there should be something about NewEgg's lower-than-most-competition prices and also about their spontaneus sales (like for instance the AMD X2 5200 might be 80$ cheaper than the 5000, and then the next day it's gone). If anybody could word it encyclopedicly I think something along those lines should be added. -Anonymous —The preceding unsigned comment was added by 24.74.16.11 (talk) 04:27, 5 April 2007 (UTC)

Price lower than average price is actually norm in the retail industry. It is made possible in two fashions:
Internal marketing budget: By offering certain items below cost (loss-leader), the retailer hopes to attract customers to also purchase other high-margin items (profit-leader). Items are strategically chosen base on heavy internal data analysis.
Back End Rebate: Manufacturers often offer back-end cash to retailers for various reasons. For example, product placement on homepage or on retailer's printed advertisements are paid for by manufacturers, commonly known as MDF (market development fund), are paid to retailers. Retailers often make huge profits on such MDF funds, it is possible to divert some of MDF funds into subsidizing offering products for sale below cost. VIR (Volumn Incentive Rebate) is also a type of back-end rebate offered to retailers as incentive to aggressively promote their items. In short, more money are paid to retailers the more they sale a particular product. COOP is also money paid to retailers to help manufactures promote certain products using channels available only to the retailers.—Preceding unsigned comment added by 12.47.197.247 (talk • contribs) 23:08, 10 May 2007 (UTC)

[edit] Website broken on Macs?

Is it just me, or does Newegg's sorting functions no longer work? I've tried Safari, Firefox, and Opera on numerous Mac OS X systems and none of them work correctly anymore (Newegg did a site upgrade in July 07). I've contacted them twice by email about the problem, they never got back to me.

Does anyone have recommendations for another vendor to do business with?—Preceding unsigned comment added by 74.134.122.35 (talk • contribs) 04:53, 27 July 2007 (UTC)

How is this question related to Newegg's article on Wikipedia? This isn't a blog or tech forum.—Preceding unsigned comment added by 12.167.75.11 (talk • contribs) 17:33 2 August 2007 (UTC)

[edit] RMAs

I was wondering the source of the following statement:

"In addition, Newegg takes two weeks to process returns for replacement or refund. Also note that many popular items are unavailable for return for refund.[9]"

According to the FAQs about returns:

"It takes 2-5 business days for us to process and re-ship or issue a refund once we receive the product."


I checked the notation and it says nothing about two weeks. —Preceding unsigned comment added by 208.81.210.247 (talk) 19:52, 18 February 2008 (UTC)

[edit] Customer Service Slipping?

I purchased a laptop from NewEgg because I'd heard that they were responsive and easy to deal with, but that hasn't been my experience. I paid for Rush processing with my order at 11:34 on 3/4/08 but my order is still at step 1! I e-mailed customer service and was told in their response that they had tried to call my bank to verify funds(?!) but the bank was closed! I can't imagine when they tried to call my bank! I replied with my bank's operating hours - noting that it was Pacific Standard Time - and the telephone number. Twenty-four hours later - still no movement on my order! Have they gone to an off-shore customer support site?

    • Update** I discovered that they tried to call me at home to verify the order about 48 hours after the order was placed. Still unacceptable, but not as bad as I had thought. I just spoke with them to verify my order. Now we'll see if the order is processed quickly - and my rush fee refunded. —Preceding unsigned comment added by 24.21.72.113 (talk) 16:22, 7 March 2008 (UTC)

QQ, cry more, wikipedia isn't your rant blog, nor is it a forum of dicussion.