Talk:MetroPCS
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[edit] Changing bands
My own single band metro phone gets worse and worse reception, but I notice that metros current line of phones are dual band, and that other people's phones are getting better reception (in San Francisco). So I suspect that Metro is moving some of their antennas to a lower band where the reception is better than in the 1900 range. I guess that means they bought more spectrum.
[edit] ==
(Kylu) to do: http://www.phonescoop.com/news/item.php?n=1686
MetroPCS owns its own network in parts of the US, in particular California, although they have moved elsewhere. Please let me know if you have any issues with my changing it from virtual provider to a reg. cell carrier. --Wesman83 04:04, 12 May 2006 (UTC)
I removed the wikify request, i think the infobox and subcatagory ought to do it, tho feel free to put the wikify back up if you dont think thats enough. --Wesman83 22:52, 12 May 2006 (UTC)
[edit] --
YOu should put a download or a sound clip of there "Hello, Hello, Hello" jingle.
-- PikaPikaPeekah (not logged in)
God I hate that jingle!! everytime a customer turns on a phone I'm like GAAAAAH!! -Aerodrown
[edit] Metro PCS Comments
Metro PCS is amazing. I love it. Fuck the big cellphone carriers. No contracts? Unlimited talktime? FAN-tastic. The Animal 19:21, 11 August 2006 (UTC)
[edit] lack of WAP
accoring to some metro employees, WAP should be availible soon, butI can't find a date.
~ Reply -- WAP should be available by spring of '07. No price or exact date available yet, but it is in testing.
WAP is available now.
- RE - We've actually had wap since fall of 06
Also Push email and MIM (Mobile Instant Messaging) is available for select handset models.
[edit] dubious
"Also, it is near impossible to reach a customer service representative without going to a store as the support phones are handled by computer operators." is false and should be removed unless there are any objections.
Thank you for that edit.
Why remove it? It IS near impossible to reach a customer service representative, and it's very frustrating.
A MetroPCS customer
== RE: When you call customer service and need help, try saying "Something else" at the prompt, and they'll push you through to an operator. Also, if you call in to the activation line, people answer in a matter of seconds.
You could also try calling a store directly or visiting one. The CSRs are there to help. After making this edit I called the sevice number (1-888-8metro8). Upon hearing the prompt, I said "something else", and it took me 2 1/2 minutes to get someone. I would say that's not too bad...
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- RE: Actually I am a metroPCS customer, and even though they have a voice recognition answering system you do not have to say "something else" or "I need something else". After it prompts you to enter or say your phone number after dialing 1-888-8metro8 you can press "7" and you will be automatically connected with a customer service representative within minutes. (R3445v 00:41, 7 November 2007 (UTC))
[edit] Some Disputes
By Aerodrown I don't want to actually change the page, because I'm paranoid I'll screw something up, but I am a metroPCS employee and have a few corrections/ thoughts.
1. The areas we currently provide for are Atlanta, pretty much the entire peninsula of Florida (the actual markets are Miami, Lakeland, Orlando, and Tampa), Sacramento, San Francisco, Dallas, and Detroit, with set plans to open one in Los Angeles and New York, as well as tentative plans for Las Vegas. 2. The plans are, briefly, as follows (this is not an advert, simply a summation):
U30 - unlimited local calling with no ability to add features
U35 - unlimited local and long distance, with "ability" to add features
U40 - unlimited local and long distance, with basic phone features and SMS (National)
U45 - The U40 with SMS/MMS (Global), and unlimited web and mobile IM capabilities
U50 - The U45 with unlimited email capabilities
3. Phones offered are by Audiovox/UTStarcom, Motorola, Nokia, LG, Sony, Samsung, and Kyocera 4. MetroPCS does, indeed, ofer a great deal of live customer support. I am a MPCS call center employee, and all it requires to speak to a representative is dialing the number, selecting english, and when the menu comes up just press 7. You may wait in queue for a few minutes, but we will answer your question to the best of our abilities. When you call, however, the call goes to one of several call centers, depending on how far in queue we are and how the ops decide to disperse them. You may get the Tijuana call center, which is hard to understand, but so long as you get a US call center you should get all teh help you need. (Note: randomly, i just decided to call the MPCS 888 number, and it took me 33 seconds to get someone on the phone, having never even called before, and not knowing anything about the automated system)
[edit] Unreferenced opinion and original research
The following its taken from the article. It's interesting, but cites no references and makes many claims. Please note, wikipedia is not a place to do original research (ie. you should not put your personal thoughts or experiences in here). Each fact or claim should be backed up with a reference. If someone can find references for all these statements (like news articles), it'd be great to put them back in the article. Please don't put this back in until references can be found. Thanks! Jumpfroggy 11:38, 31 May 2007 (UTC)
- MetroPCS is very popular with the youth market, mostly due to the ease with which service can be obtained and lack of a required credit card or check. Any concern or question not addressed by the automated phone support line will eventually be switched to a live customer support line which will help with any problem that arise with the phone service. Live customer service representatives purport to have no authority to make any refunds for any reason, and will generally hang up on any customer with any type of complaint that might require more than a minute or two to address. Requesting a supervisor will result in either a long hold time, a redirect to the "supervisor's" voice mail (with no return call) or a hang up. Although the customer service representatives identify themselves by name and number, the numbers appear to be made up and a representative can not later be located or identified by the number he or she gave. Most problems will necessitate a visit to a MetroPCS corporate store, for which MetroPCS charges an additional fee (for instance bill payment is free online if you do not request a bill, but a copy of a bill costs two dollars, and paying the bill at the corporate store incurs a three dollar fee). Recently MetroPCS in Detroit has raised monthly rates a few cents each month and claimed this increase is due to "taxes increasing". When pressed they will admit the "tax" is the federally authorized expense recapture fee which MetroPCS charges its customers.[citation needed]
[edit] Coverage Area
I belive that we should add a "Coverage Area" section of the page. I don't want to do it because I may mess up the wikipedia page =p. Well anyways if you believe this is a good idea please reply, thank you. R3445v (talk) 02:10, 11 December 2007 (UTC)
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- Agreed, and also afraid to make any edits on this page. Still working out my own kinks. Samuraidrive (talk) 14:36, 24 December 2007 (UTC)
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- I could throw it up. Give me a couple of days, and I'll actually gather the correctly cited materials. Someone will have to stay on top of it though, as its always expanding. Florida just added Melbourne to Daytona Beach, for example. And lets hope that new spectrum auction they won means more markets in the near future. Shinrar (talk) 03:26, 7 January 2008 (UTC)
[edit] Plans
The mathematical citations on the "Plans" part of this article are both incorrect and unnecessary. Incorrect because the activation fee is actually $15, not $25. Unnecessary because the fact that they don't have contracts is reason enough to explain the full price charged for the phones. The fact that you get your first month free and activation free is an explanation in itself of the savings incurred with a phone purchase. Any objections? Samuraidrive (talk) 14:38, 24 December 2007 (UTC)
