User talk:Mani.kandan

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[edit] Lit.Review - Mani

1. I got nine (9) Lit. review papers from Daniel.

2. I have another five (5) Literature papers to review.

--Mani.Kandan 17:28, 19 September 2007 (SGT)

"pdf.01. Improving customer support services - a total quality management approach"

10 setps Total Quality Management (TQM) in improving Customer Support services

01.Interview Customers

02.Select Issue and Develop Performance Measures

03.Diagram the Process

04.Diagram Causes and Effects

05.Collect and Analyze Data on Causes

06.Develop Solutions

07.Benchmark

08.Select and Implement Solutions

09.Measure Results and Refine Performance Measures

10.Team Seleets Next Issue

From : Online support systems.pdf

Online Support System have three major modules,

1. online tutorials
   to help user to learn feature

2. online Help
   narrow focus, to support users to solve problem.

3. Online Documentation   providing users with overviews/assistance.

From : Customer Expections
1. all informations is immediately accessible to them.
2. to have fingertips applications that will maximize the effectiveness
3. effective help in using these resources
4. make a single contacts
5. 24X7 support services.

Mani.Kandan 15:53, 21 September 2007 ----

[edit] Lit.Review - Daniel

Lit.Review - Daniel

[edit] Lit.Review - SunChao

Lit.Review - SunChao