IT Asset & Service Management

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IT Asset & Service Management (ITASM) is the USAF (United States Air Force) effort to implement BSM (Business Service Management) and ITIL (Information Technology Infrastructure Library) processes. ITASM is to institutionalize industry best practices into an enterprise-wide IT operations framework.

[edit] Strategic Goals

The Strategic Goals of ITASM are...

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[edit] Operational Objectives

The Operational Objectives of ITASM are...

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[edit] Tactical Actions

The primary Tactical Actions of ITASM is to establish an enterprise-wide CMDB (Configuration Management Database) that contains information pertaining to all Information Technology assets such as workstations, network devices, and servers. Also, to be contained is information regarding the software installed and the configurations.