Infra Corporation

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Infra Corporation is an Australian software company that produces infraEnterprise, which is a multi-tier web-based IT Service Management tool. The software is based on the IT Infrastructure Library (ITIL) and it implements a number of ITIL processes, including Service Desk management (including Incident Management and Problem Management), Change Management, Release Management, Configuration Management (including Federated CMDB), Availability Management and Service Level Management. The tool also includes a knowledge base module (known as the "knowledge bank"), which complies with principles of KCS (Knowledge Centered Support).

Infra Corporation was first established in 1991, and now has regional head offices in North America, Australia, the UK and Europe and a worldwide network of partners and distributors.[1] In 2002 infraEnterprise was awarded PinkVerify ITIL certification from Pink Elephant, an independent consulting firm specialising in ITIL and PRINCE2.[2][1] Infra has won a number of awards. In 2007, they were awarded the Network Computing magazine "Helpdesk Product of the Year" for infraEnterprise,[3] and were awarded HDI's Best Business Use of Business Support Technology in 2006 at the 11th Annual Help Desk and IT Support Excellence Awards.[4]

[edit] References

  1. ^ a b History of Infra Corporation, Infra Corporation. Access 24th August, 2007.
  2. ^ PinkVerify Toolset list, Pink Elephant. Accessed 24th August, 2007.
  3. ^ Network Computing Magazine, "Network Computing Award". Vol 16 No 02. Page 18.
  4. ^ HDI (11th May 2006). "Infra Corporation wins HDI's Best Business Use of Business Support Technology". Press release. Retrieved on 2007-08-24.

[edit] External links

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