Help Desk Institute

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For other uses of the abbreviation HDI, see HDI (disambiguation).

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HDI (formerly Help Desk Institute) is a large membership association for the IT service and support industry. Founded by Ron Muns in 1989, HDI focuses on promoting the customer service and technical support industry by sharing access to industry information, reports and publications, member collaboration through events, and establishing standards-based industry professional certification and training programs.

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HDI hosts an annual conference, typically in Las Vegas. In 2006 however, the conference was expanded, and the '06 event was held in Nashville. Help desk and technology providers utilize the events as a marketing opportunity, and attendees gain the opportunity to learn more about technology providers.