Frontier (company)
From Wikipedia, the free encyclopedia
| Frontier | |
|---|---|
| Type | Public |
| Founded | 1995 |
| Headquarters | Stamford, CT, USA |
| Products | Broadband Internet services, Local wireline and wireless telecommunication services |
| Website | Frontier |
Frontier is the brand name under which Citizens Communications Company provides telecommunications services in 24 states of the U.S. Citizens is one of the nation's largest local exchange telecommunications provider. The company announced it will change its name to Frontier Communications Corporation effective July 31, 2008.
Contents |
[edit] Background
Citizens acquired the Frontier name and local exchange properties from Bermuda-based Global Crossing in 2001. Global Crossing acquired Frontier in 1999 after a bidding war with Qwest for Frontier's nationwide fiber optic network that Rochester Telephone Company built throughout the 1990s before changing their name to Frontier Communications in 1995.
[edit] History
In 2006, Citizens announced 14 call centers across the country would be consolidated to two or three "core" call centers. The call center in the town of Henrietta, New York, a suburb of Rochester, was among those consolidated and a new call center was constructed in Deland, Florida. The call center in Burnsville, Minn., was also selected as a core call center.
Frontier has released several new products to ensure they remain competitive with other telephone, data, and television service providers. Specifically, they have released a Digital Phone package in most of their exchanges. They also had a business agreement with Dell to provide new desktop systems to customers who signed up for various product offerings. They continue to have an arrangement with DISH Network to offer satellite television products in combination with High Speed Internet service packages for a reduced rate.
[edit] Controversies
Frontier Telephone of Rochester, Inc., settled a lawsuit with the office of the New York State Attorney General in 2006. The complaints were made because Frontier promoted "free" months of DSL, while at the same time requiring consumers to pay for telephone service. Concerns were raised about the deliberate misleading of consumers during advertising. Frontier and associated affiliates resolved the case by agreeing, among other actions, to pay $80,000 in civil penalties[1] [2].
[edit] References
[edit] External links
|
|||||
