Exception management

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Please improve this article if you can. (April 2008)

Exceptions are special cases that deviate from the normal behaviour in a business process and need to be cared exceptionally, normally by human intervention. Their cause might include: malformed data, infrastructure or connectivity issues, poor quality business rules, etc. Exception management is the practice of investigating, resolving and handling such occurrences either by using skilled staff or software tools. Good exception management can contribute to efficiency of business processes.