EGain

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eGain Communications
Type Public (OTC BB:EGAN.OB) [1])
Founded 1997
Headquarters Mountain View, California
Key people Ashu Roy, founder, chairman, CEO
Industry Technology
Products Customer interaction hub software
Revenue $22.5 million USD (2007)
Employees 287
Website www.egain.com

eGain Communications Corp. (OTC BB:EGAN.OB), a U.S. software company, provides customer interaction hub (CIH) software for unified multichannel customer service for in-house or on-demand SaaS deployment. Companies use eGain software to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. Based on the Power of One, the concept of one unified platform for multichannel customer interaction and knowledge management, these hubs enable improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.

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[edit] Profile

eGain was founded in 1997 by Ashu Roy and Gunjan Sinha in San Jose, California. It is headquartered in Mountain View, California and has an operating presence in 18 countries.

[edit] History

The company was founded in 1997 by Ashu Roy and Gunjan Sinha in San Jose, California. It launched eGain Mail 1.0, a 100% web-based customer email management solution, as a hosted offering in 1998. Soon eGain expanded its product offering to include web collaboration and web self-service tools. In 1999, its entire suite was available for in-house or hosted deployment.

In 2000, eGain merged with Inference Corp., a pioneer in knowledge management applications for contact centers. The combination represents over 15 years of experience and industry-specific domain expertise in the contact center software, customer service software, and knowledge management space.

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