Talk:Digital River

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This article was nominated for deletion on December 1, 2007. The result of the discussion was keep.

[edit] Mention the difficulty of getting customer service?

For example, if your software download attempts keep returning 404 errors, and when you e-mail them, they don't respond, and they also don't have any telephone number for customer service? — ¾-10 15:46, 22 October 2007 (UTC)

They don't always host a 1st line customer service. Many of their clients have their own 1st line CS and Digital River handles 2nd tier CS that cannot be handled by the 1st line support. That being the case, Digital River is not always responsible for CS from end users.

OK, makes sense. But they would be doing themselves a favor if they spelled that out up front. "Problems? Don't ask us, ask the vendor." I avoided asking the vendor because the problem seemed to me to be on DR's side, and I anticipated wasting a long time to get an "uh, that's not our department" answer out of the vendor. DR solved the problem 2 or 3 days later. I don't know whose side, DR or vendor, the problem originated on. At least DR solved it. — ¾-10 22:04, 4 December 2007 (UTC)

We've noticed FRAUDULENT charges from this company on our credit card statment. We have no idea how they have gotten our credit card number.