Crucial confrontations
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| Crucial Confrontations: Tools for Resolving Broken Promises Violated Expectations and Bad Behavior | |
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| Author | Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler |
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| Country | United States |
| Language | English |
| Publisher | McGraw-Hill |
| Publication date | 2005 |
| Media type | Print (Paperback) |
| Pages | 284 |
| ISBN | ISBN 0-07-144652-4 |
| Preceded by | Crucial conversations: Tools for Talking When Stakes are High |
Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior (ISBN 0-07-144652-4) is the second book by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler. The book, which discusses the importance of accountability and provides applicable skills for dealing with violated expectations was published by McGraw-Hill in 2005 and has since become a New York Times bestseller.[citation needed]
The authors define crucial confrontations as face-to-face accountability discussions. They assert that the majority of problems within families, teams or organizations stem from people’s inability to hold crucial confrontations. Even when others break promises, violate rules, or miss deadliness, the majority of people fear the repercussions of holding them accountable through a crucial confrontation.
